Can't cancel subscription

[Gab37258018iusq]

Hi, I have this problem. I used to have this old Photoshop account and subscription. I forgot all the data I need to sign in and I can't restore them because Google shows some type of problem, so I'm unable to sign in. I wrote multiple times to support to cancel my subscription, the said it was fixed but I still get charged every month. What should I do?

[Ged_Traynor · Accepted solution]

@Gab37258018iusq nobody here can help you with payment issues, you'll need to contact Adobe support again, type Agent in the chat box to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

[jane-e · Accepted solution]

I wrote multiple times to support to cancel my subscription, the said it was fixed but I still get charged every month. 

By @Gab37258018iusq

This time when you talk to Adobe Customer Care via the instructions from Ged, get a case number at the start of the chat. Because you have tried several times, ask for a supervisor or Tier 2 support.

Jane