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Can't cancel subscription

New Here ,
May 08, 2024 May 08, 2024

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Hi, I have this problem. I used to have this old Photoshop account and subscription. I forgot all the data I need to sign in and I can't restore them because Google shows some type of problem, so I'm unable to sign in. I wrote multiple times to support to cancel my subscription, the said it was fixed but I still get charged every month. What should I do?

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correct answers 2 Correct answers

Community Expert , May 08, 2024 May 08, 2024

@Gab37258018iusq nobody here can help you with payment issues, you'll need to contact Adobe support again, type Agent in the chat box to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert , May 08, 2024 May 08, 2024
quoteI wrote multiple times to support to cancel my subscription, the said it was fixed but I still get charged every month. 
By @Gab37258018iusq

 

This time when you talk to Adobe Customer Care via the instructions from Ged, get a case number at the start of the chat. Because you have tried several times, ask for a supervisor or Tier 2 support.

 

Jane

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Adobe
Community Expert ,
May 08, 2024 May 08, 2024

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@Gab37258018iusq nobody here can help you with payment issues, you'll need to contact Adobe support again, type Agent in the chat box to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
May 08, 2024 May 08, 2024

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quoteI wrote multiple times to support to cancel my subscription, the said it was fixed but I still get charged every month. 
By @Gab37258018iusq

 

This time when you talk to Adobe Customer Care via the instructions from Ged, get a case number at the start of the chat. Because you have tried several times, ask for a supervisor or Tier 2 support.

 

Jane

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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