Can't create new files nor save as...

[Aishina]

Hello!
My photoshop was updated recently to 23.0.1 and since I can't create any new file or use the "save as" button to create a copy of what I'm working on.
I can still save changes I make on old work and/or export as jpeg and stuff, but no new work.
Help please 😕

[Joel5C22]

I'm having a similar issue.

I can edit an already created piece (created before the latest update) and I can "save" it. 

But I an unable to "save" or "save as" a new piece. I tested creating a simple 1 layer transparent/blank piece with a shape on it. I am unable to save it or export it.

I do not receive any error message. It's like the program doesn't recognize I clicked "save". The program is running, not frozen.

v.23.0.1

Mac OS 12.0.1

[AxelMatt · Accepted solution]

Please try to reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

[SBCCanadaJT]

Hello Mr Matt,

Did not work for me either.

Same issue as all members here, can't save as at all. No screen shot possible as when I try to save as no window opens.

[AxelMatt]

Which operating system do you use?

[Joel5C22]

Thank you. That worked. Although I don't understand why I must reset my preferences to be able to simply save a file.

But now I am running into not even being able to save it to my computer (see: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-quot-save-as-quot-no-longer-appear-with-se...). All I want to do is to create a simple web banner. I've spent hours now just trying to solve these issues. Very frustrating.

[Aishina]

Didn't worked here, I went to the file and removed it but it didn't make a thing.
I have a windows update waiting, could fix it with a bit of computer magic ahah

[J453]

@Aishina Please provide screenshots and additional details as to what you are seeing.

[Aishina]

IT's exactly what Joel5C22 described, my photoshop works normaly, I can open andwork on already created pieces, save them witch ctrl+s (I work on windows).
But if I want to save as, or create a new file nothing happen, the list goes grey until I do something else. It doesn't freeze or stop working, just it doesn't seem to do anything.

I don't have the library of work opened before when it starts. That's what it looks like when I launch it.

And when I click on "new", the list just goes grey (sorry I can't take only my photoshop screen since alt close the list).

[J453]

@Joel5C22 We're working with Apple on this issue that was introduced in Monterey. Add an Upvote and follow the thread for updates on this issue as we get them.

[Kacper5FAD]

Hey Jeffrey,
I have the same issue. Do you have any updates? It's real useful feature "save" or "export". I can't do this, I'm not able to work...

[Aishina]

I still have the issue too, I'm trying to go back to a previous version right now, you can do that on creative cloud desktop, on the "..." symbol just on top of uninstall.
I hope it can solve your problem for now!

[J453]

You can follow the issue on Monterey here: 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-quot-save-as-quot-no-longer-appear-with-se... 

[Kacper5FAD]

@AishinaNothing helped beside one thing. I have found the solution here: https://helpx.adobe.com/download-install/kb/macos12-monterey-known-issues.html
Disconnect the external monitor helps. Moving PS window to macbook screen also helps without diconnected a monitor.

@J453Good luck with looking for solution for this issue! Hope you figure out something with Apple because it very annoying bug 😉