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Aishina
Aishina
Participant
November 11, 2021
Answered

Can't create new files nor save as...

  • November 11, 2021
  • 6 replies
  • 1233 views

Hello!
My photoshop was updated recently to 23.0.1 and since I can't create any new file or use the "save as" button to create a copy of what I'm working on.
I can still save changes I make on old work and/or export as jpeg and stuff, but no new work.
Help please 😕😕

    This topic has been closed for replies.
    Correct answer AxelMatt

    Please try to reset the Photoshop preferences.

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

    6 replies

    J
    J453
    Legend
    November 11, 2021

    @Joel5C22 We're working with Apple on this issue that was introduced in Monterey. Add an Upvote and follow the thread for updates on this issue as we get them.

      K
      Kacper5FAD
      Participant
      November 15, 2021

      Hey Jeffrey,
      I have the same issue. Do you have any updates? It's real useful feature "save" or "export". I can't do this, I'm not able to work...

       

        Aishina
        AishinaAuthor
        Participant
        November 15, 2021

        I still have the issue too, I'm trying to go back to a previous version right now, you can do that on creative cloud desktop, on the "..." symbol just on top of uninstall.
        I hope it can solve your problem for now!

          J
          J453
          Legend
          November 11, 2021

          @Aishina Please provide screenshots and additional details as to what you are seeing.

          Aishina
          AishinaAuthor
          Participant
          November 12, 2021

          IT's exactly what Joel5C22 described, my photoshop works normaly, I can open andwork on already created pieces, save them witch ctrl+s (I work on windows).
          But if I want to save as, or create a new file nothing happen, the list goes grey until I do something else. It doesn't freeze or stop working, just it doesn't seem to do anything.

          I don't have the library of work opened before when it starts. That's what it looks like when I launch it.

          And when I click on "new", the list just goes grey (sorry I can't take only my photoshop screen since alt close the list).

           

           

          Aishina
          AishinaAuthor
          Participant
          November 11, 2021

          Didn't worked here, I went to the file and removed it but it didn't make a thing.
          I have a windows update waiting, could fix it with a bit of computer magic ahah

          J
          Joel5C22
          Participant
          November 11, 2021

          Thank you. That worked. Although I don't understand why I must reset my preferences to be able to simply save a file.

           

          But now I am running into not even being able to save it to my computer (see: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-quot-save-as-quot-no-longer-appear-with-second-monitors-or-sidecar-running-after-update-to-macos/idc-p/12513027/page/3#M30249). All I want to do is to create a simple web banner. I've spent hours now just trying to solve these issues. Very frustrating.

          AxelMatt
          Community Expert
          AxelMattCommunity ExpertCorrect answer
          Community Expert
          November 11, 2021

          Please try to reset the Photoshop preferences.

          https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

          My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            SBCCanadaJT
            SBCCanadaJT
            Participant
            November 15, 2021

            Hello Mr Matt,

            Did not work for me either.

            Same issue as all members here, can't save as at all. No screen shot possible as when I try to save as no window opens.

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            November 16, 2021

            Which operating system do you use?

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            J
            Joel5C22
            Participant
            November 11, 2021

            I'm having a similar issue.

             

            I can edit an already created piece (created before the latest update) and I can "save" it. 

            But I an unable to "save" or "save as" a new piece. I tested creating a simple 1 layer transparent/blank piece with a shape on it. I am unable to save it or export it.

             

            I do not receive any error message. It's like the program doesn't recognize I clicked "save". The program is running, not frozen.

             

            v.23.0.1

            Mac OS 12.0.1

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