Matías37781390x8zd

Participant

Answered

Can't Download Photoshop [Update Required]

Forum|Forum|1 year ago
June 2, 2024
5 replies
13460 views

I can't download Photoshop, not even the installer, when i go to the download page it pops up a message:

"Update Required: If you would like to install Photoshop, you must update your system."

But when i go to see the specifications to run photoshop i even have all of the recommended ones

-32GB RAM

-GeForge RTX 4060 8GB

-Ryzen 7 7700

-Windows 10 Pro 22H2 (19045.3805)

-160GB Available on one SSD disk and 1800GB in the other one

I really don't know what to do and i can't find anyone that has the same problem, please help, its driving me out of my mind

[Update Required added to subject for clarity]

Windows

Correct answer Ged_Traynor

@Matías37781390x8zd another option is to try a different browser

https://community.adobe.com/t5/photoshop-ecosystem-bugs/i-cant-install-any-adobe-app-after-factory-reset-for-my-pc/idi-p/14654729

Participant

If you are using opera gx it wont allow you to download, for me i personally just switched back to microsoft edge to install it

Participant

I had the same issue i was on Opera gx then switched to Edge and it worked so you might have to swap browsers to install

Community Expert

Correct answer

Community Expert

@Matías37781390x8zd another option is to try a different browser

https://community.adobe.com/t5/photoshop-ecosystem-bugs/i-cant-install-any-adobe-app-after-factory-reset-for-my-pc/idi-p/14654729

Izaak385916171bpe

Participant

thankyousomuchyouhelpedmenowicanfinallydomyworktytytyty

Community Expert

Community Expert

@Matías37781390x8zd

Several posts have popped up for this. Can you check to see if it is trying to load a DMG installer for macOS on your Windows computer?

One user downloaded the installation file for Creative Cloud on a different Windows computer, then moved it to the first computer where they succeeded in installing. Can you try that?

Jane

Community Expert

Community Expert

Your Windows OS appears to be correct. Creative Cloud is the app you would use to install Ps.

Perhaps Adobe Support can look at it. I don't know why it won't install on a qualified system.

I'm not a Windows system expert, so best I can do is get you over to Adobe's official support.

Chat https://helpx.adobe.com/contact.html It's the speech bubble on the lower right.

Also check the install guide on that page and see if it helps.