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Participant
April 6, 2024
Question

Can't drop JPG images into Photoshop today

  • April 6, 2024
  • 3 replies
  • 294 views

please help

whats up

i'm in Win 11

This topic has been closed for replies.

3 replies

Ton LocAuthor
Participant
April 9, 2024

Apr 9, 2024 Update

 

hmm it just started working again today. Curious.

 

On YouTube it appears many people have had this trouble across the decade. Not sure which fix is appropriate though.

PECourtejoie
Community Expert
Community Expert
April 7, 2024

Hi, does those file come from an iPhone? There's a discussion on the topic: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-won-t-open-photos-from-an-iphone/td-p/10678924

in order to help you, we need more info, such as the provenance of the photos, exact ps version; if renaming to .jpg changes anything, if you restarted Photoshop/your computer...

Ton LocAuthor
Participant
April 9, 2024

no

 

c.pfaffenbichler
Community Expert
Community Expert
April 7, 2024

Does File > Open work? 

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html