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Pamela29392540310b
Participant
April 13, 2023
질문

Can't find anyone contact details for anyone at adobe to help

  • April 13, 2023
  • 4 답변들
  • 1222 조회

Just bought adobe photoshop and it does not work.  I have uninstalled and reinstalled but I still have the same error.  it just flashes black and white all the time.

 

I cannot find any contact email address or phone number to speak to anyone - there is not help as I have no error code.

 

Do I just have to go for a refund.  I really wanted to use this programme but no support at all

 

Does anyone have an email address for adobe to get some human help please.

 

이 주제는 답변이 닫혔습니다.

4 답변

TheDigitalDog
TheDigitalDog
Inspiring
April 13, 2023

If you want to contact Adobe directly (as this is a user to user forum):

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
P
Pamela29392540310b작성자
Participant
April 13, 2023

I have just purchased abobe photoshope paid for a year.  It does not work, cannot get it to work.

I cannot find any way to contact adobe - if they can't get it  to work, how do I let them know.  I have tried for a refund but they automtic system says I will lose my money.

A programme that does not work

Noone to discuss it with

No refund

 

Is this legal surley they can't just steal my money?

 

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
April 13, 2023

@Pamela29392540310b maybe if you explained in detail what the issue is, we may be able to help you

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

Ged, I've merged the two threads. The issue is in the first paragraph: "it just flashes black and white all the time."

 

Jane

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

@Pamela29392540310b 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

@Pamela29392540310b ,

 

What happened when you tried Edit > Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop?

 

Jane

P
Pamela29392540310b작성자
Participant
April 13, 2023

I cannot find the chat line that someone mentioned.  I am just going to have to try to get a refund as I noticed that was one auto option.  Was going to recommend this work my business client but with not support what is the point if it does not work from the start.  Never had this problem with any other company

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

@Pamela29392540310b 

 

The flickering is only an issue for computers with older GPUs that do not support DirectX 12. Deactivating the Native Canvas will fix this for you.

 

Jane

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