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Can't open RAW files within Photoshop

Community Beginner ,
Oct 29, 2017 Oct 29, 2017

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Since I updated Photoshop to CC 2018 and Camera RAW, everytime I try to open a .CR2 file, from my Canon T5i, Photoshop insists on giving a fatal error to me and closes the app.

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correct answers 1 Correct answer

Community Expert , Oct 30, 2017 Oct 30, 2017

Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

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Community Expert ,
Oct 30, 2017 Oct 30, 2017

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Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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First solution worked. Thanks!

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Community Expert ,
Oct 30, 2017 Oct 30, 2017

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You're welcome

Dave

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New Here ,
Oct 30, 2017 Oct 30, 2017

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I have almost the same problem but when I try to open Camera RAW in Preferences I get this messages "the Adobe camera raw plugin cannot be found"

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I also have a problem opening raw files from my Nikon D500 which I could open with the 2017 version of PS CC

See attached message. I did check and the D500 raw are supported

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Having this same issue but in CS6, i dont have any of the settings youre suggesting, any idea?

TallGuyZack_0-1593527807918.png

 

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New Here ,
Nov 23, 2020 Nov 23, 2020

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Hello  I have the same problem I try everything to open the RAW files in photoshop and nothing works

 

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New Here ,
Nov 27, 2020 Nov 27, 2020

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I HAVE SAME PROBLEM.. PLS ANYONE WITH SOLUTIONS??

 

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hello, I've had a similar problem just now. Opened a RAW file and Photoshop would suddenly crash. I followed Dave's advice but found that the option he suggest doesn't exist (I use CS6 version of PS, maybe that's why...?).  Captura de pantalla 2022-06-06 184626.jpgI still read the options and tried changing the option "Preferences > Camera RAW > General > Save image settings on: > Sidecar ".xmp" files" for "Camera RAW file database", and it worked right away, didn't even had to restart PS. By the way, I have a spanish version, so the option may not be with the same exact words, but if you have PS CS6, it should appear. Hope it helps!
Franco

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Thank you very much. Your advice worked perfectly ;).

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New Here ,
Jul 18, 2021 Jul 18, 2021

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Hi Dave. Why does that seem to be the problem.  I've also been experiencing the same problem. 

 

Yay... and your solution worked. 

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New Here ,
Sep 05, 2018 Sep 05, 2018

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Thank you so much, that was very helpful

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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None of the tricks and suggestions worked on my system (Windows 11, Photoshop 23) It is as if RAW did not exist.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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Same.  And yet there are no other suggestions from Adobe about this.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Same Issue with (Windows 11, the Latest Photoshop & Camera Raw Update) My Windows 10 PC these programs and plugins work. Adobe please send a solution. It is really frustrating.

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