Can't Print from Photoshop with Epson SureColor P-600 and Print Profiles

Hello Conrad and Neil

Just to update you both.

Having spent time on the phone this afternoon with Epson Support and trying a number of configerations and still no luck, my printer is going in for investigation at one of their service centres.

So, for the time being the case appears to be closed.

Thanks so much for your time and effort in trying to help, it's very much appreciated.

Hi Martin, please take - and post inline here - a screenshot of the media options listed in the Epson driver, you access it from Photoshop in "Print settings"

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
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Hello Conrad and Neil (alphabetical order not favouritism)

Just spent a couple of hours with the paper supplier Chau Digital and it would seem regardless of the many configurations we tried, still couldn't find the correct match, to enable me to print!

Do either of you know if there are any issues with compatability with OS Big Sur 11.5.2 and Epson Print Drivers?

I think I may have said, before I updated to the current driver 10.85, I'd been able to print on an older version of the driver (3.0) and I was able to print either rear load or front load with this particular paper I'm having issues with at the moment? So any reason why the updated driver doesn't recognise the source?

I'm going to ring Epson Support on Monday.

Have a good weekend both.

Hello Neil and Conrad

Thanks for both your input.

Unfortunately I haven't been able to progress with both your suggestions, it's been one of those days, lost my mobile and ridiculously all the relevant people needing to be contacted, don't supply email contact support only telephone numbers! 

Er.... hello, I've lost my phone!

I'll try and address those issues you've both suggested tomorrow.

Thanks again.

Martin

Hi Martin

I'm glad my name rings a bell, I've been providing colour management services to clients since just before the Millenium so it's had time to take hold ;~}.

The Epson printers can be a pain with 'paper feed source' at times. It doesn’t matter to that, though, what specific media you're using, the issue is that when you choose the media type** the feed source is automatically set. I don't have that printer so can't give you any specific screenshots.

The ICC profile selected in "Photoshop manages color" has no bearing on the driver's paper feed - so you'd be having the same issue with an Epson paper with the name you've set in 'Media options' .

Heres where media feed is set on my 4900 [in print settings], different options of course as it’s mainly a roll printer :

[**I hope the paper manufacturer has specified the media type you should select in the Epson driver since gettting that right is vital if the ICC profile is to work)

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

Hey Neil

Thanks so much for your response and why does your name ring a bell? I don't think we've met or spoken before?

I have been speaking to Epson Support, they haven't exactly bent over backwards, perhaps because I'm not using one of their papers? I will contact them again.

I've also been in touch with the papaer supplier, Chau Digital but will check with them again.

Thanks again.

The alert message is not related to color profiles or Photoshop. It is related to which paper source (in the actual printer) that the current settings (in the Epson printer driver software, not Photoshop) are set to feed the paper from.

First thing to try is to check which paper source is selected: In the Print dialog box in Photoshop, click the Print Settings button to open the macOS printer settings. Look at Page Setup: Which paper source does it list?

If what you see there is not what you expect, click to open the Paper Size menu, and look at which one is selected. For Epson printers, the paper size choice might also list the paper source, such as Sheet Feeder, Manual Rear, or Manual Front. Choose the one you intend to use, then make sure that is where the paper is actually set up. We’re looking at these things because the message is talking about an inconsistency between which paper source the Epson printer driver is set up to find the paper, and where the Epson printer is actually detecting loaded media.

You should also check the printer itself. The alert message mentions the CD/DVD tray and the front manual feed tray. That means the Epson printer driver is getting a signal from the printer that the loaded paper source is different than what is chosen in the software. Check to make sure all of the media slots or trays you do not want to use right now are correctly stowed away, disabled, removed, or not loaded with paper, depending on which media source it is. Then make sure the paper you are using is actually loaded into the same paper source you selected in the printer driver software.

Your printer driver dialog box might look slightly different, because I am using an older version of macOS.