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Can't run photoshop on docked lenovo laptop with external monitors

New Here ,
Apr 22, 2022 Apr 22, 2022

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I have a new Lenovo P14s laptop (i7-1051OU, 1.8GHz) with 32gb ram running Windows 11 64-bit OS. It's docked though the Thunderbolt 3 interface to a Lenovo Thunderbolt 3 Workstation Dock Gen 2. The dock has two Dell displays connected via the Displayport interfaces. 

 

When I launch Photoshop I can use it for about 1 minute before the screens die out, and Windows comes back with the login screen. If I login the cycle repeats. 

 

I've tried disabling the GPU, and playing around with the windows setting to force the app to use the Nvidia GPU. Basically tried every combo I can think of.  Photoshop will run fine on the laptop when it's undocked and just using the laptop display.

 

I've looked in Event Viewer for suspicious errors and have found nothing. I've uninstalled the latest Photoshop version and just installed version 22 to see if that works. 

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Adobe Employee ,
Apr 24, 2022 Apr 24, 2022

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It may help if we could see your Photoshop System Info for the state where it's docked, and for the state where it is undocked. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Hi Jeffrey, I have the same issue. Did you found a solution ?


Lenovo P14S

Processeur Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Mémoire RAM installée 48,0 Go (47,8 Go utilisable)
Type du système Système d’exploitation 64 bits, processeur x64
Docking station thunderbolt 3 - usb-C connector Dock Gen 2

Édition Windows 11 Professionnel
Expérience Pack d’expérience de fonctionnalités Windows 1000.22000.856.0

 

Photoshop and Creative cloud reinstalled and up to date.

 

Version Adobe Photoshop : 23.5.0 20220809.r.669 0e07917 x64
Nombre de lancements : 5
Système d'exploitation : Windows 11 64 bits
Version : 11 ou version supérieure 10.0.22000.856
Architecture système : UC Intel Famille :6, modèle :14, niveau :12 avec MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Nombre de processeurs physiques : 4
Nombre de processeurs logiques : 8
Vitesse du processeur : 2304 MHz
Mémoire intégrée : 48903 Mo
Mémoire libre : 31358 Mo
Mémoire disponible pour Photoshop : 38098 Mo
Mémoire utilisée par Photoshop : 70 %
Gestionnaire d'incidents : Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.16.2.1
- Min Core Sync Required: 4.3.66.28
Version SDK Live Edit client : 3.90.3
Content Credentials est désactivé
Version de l'assistant Content Credentials : Non disponible
Canevas de raie manta : Activé.
Calques d'alias : Désactivé.
Palette de touches de modification : Activé.
Highbeam: Activé.
Taille de la mosaïque d'images : 1024K
Niveaux de mémoire cache de l'image : 4
Aperçu de la police : Moyenne
Version d'HarfBuzz : 2.8.1
TextEngine : moteur de texte unifié
======= GPU
API native stable : Vrai
API OpenGL stable : Vrai
API OpenCL stable : Vrai
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro P520
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,080 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Affichage : 1

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