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Known Participant
February 1, 2023
Question

Can't save file due to a disk error

  • February 1, 2023
  • 14 replies
  • 6604 views

Hi.

After so may years of this happenning it still has not been repaired.

Running M1 Mac Studio, Ventura 13.2, Photoshop 24.1.1.

Getting this on most saves.

So are all my colleagues.

It's a nightmare.

And going on for almost 10 years.

C'mon Adobe, get with the program and fix thios already!

14 replies

Kevin Stohlmeyer
Community Expert
Community Expert
February 6, 2023

@ArtScrollCreative check out MediaBank by Wave. They have good integration with Adobe Creative Cloud.

Known Participant
February 6, 2023

Thnk you!

Going to look into this.

Kevin Stohlmeyer
Community Expert
Community Expert
February 6, 2023

@Jqqerry so you end up with multiple files each time you can't save directly back to a server? Ouch. 

Kevin Stohlmeyer
Community Expert
Community Expert
February 6, 2023

No - Digital Asset Managers store and maintain your files on cloud or servers, but they key feature is when you want to work on an asset - you "check it out" of the DAM which downloads the file (and any relevant/linked files like with InDesign) to your local HD. You work and edit the files, then "check it in" which uploads a new version to your system. 

This completely eliminates the server issues with Mac/Windows. 

Jqqerry
Inspiring
February 6, 2023

Does that save error occur every time?
I don't remember exactly which version I went through, but I often did. (It must have been one of the 2022 versions. 23.3.2 Near, I have never experienced it in 24.1.1. Window10 OS,, Not network server. I'm saving to HardDrive. And I tried to save it to SSD and nvme drive, but it failed.)

 

Anyway, what I'm trying to say is that when I experience that kind of storage error, if it's a file that I have to save somehow, I've made a new document of the same size and pasted all the images and layers on it. That way I could save it for now. And I remember that the file that once had a save error continued to occur even after rebooting. But I haven't experienced that in all images and if I trace back, it's about one in 100 pages. I don't know the conditions for reproduction. I don't know if this is a problem related to Mac OS, but I wrote down my experience.

Known Participant
February 5, 2023

Am I missing something?

Don't digital asset managers only help you keep track of versions and iterations, rather than provide actual storage space such as a hard drive?

How would a digital asset manager prevent disk errors?

Please enlighten me.

Known Participant
February 5, 2023

Please give me some examples of the environment you're talking about.

Known Participant
February 5, 2023

Yes. Full disk access is given. For the last several os's

Keeps on happening 

Kevin Stohlmeyer
Community Expert
Community Expert
February 3, 2023

@ArtScrollCreative sorry this not anything new - I've been in the industry for over 30 years and this has always been the case. Working directly off a server (even when we had Mac servers) is going to cause problems. There are so many variables in the equation that Adobe's official stance is its not recommended or supported. Individual machine speed, connection stability, versions of OS (server and end user) all make an impact on performance and reliability.

People who use the suite in a coporate environment are or should be using a Digital Asset Management system to store, manage and backup their projects and assets.

Using a server to store and manage project files manually is an outdated trope.

CShubert
Community Manager
Community Manager
February 3, 2023

Thank you for the update @ArtScrollCreative curious if you verified the full disk access fix that @Kevin Stohlmeyer posted?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory