Can't save file due to a disk error

[ArtScrollCreative]

Hi.

After so may years of this happenning it still has not been repaired.

Running M1 Mac Studio, Ventura 13.2, Photoshop 24.1.1.

Getting this on most saves.

So are all my colleagues.

It's a nightmare.

And going on for almost 10 years.

C'mon Adobe, get with the program and fix thios already!

[Kevin Stohlmeyer]

Hi @ArtScrollCreative a few things -

1. Go to Apple System Preferences/Security and Privacy/Full Disk access. Make sure Photoshop is listed and active. Ventura requires this.

2. If it was already in the list, where are you saving the file to? External or server? Again, Ventura is the culprit. If its an external drive, Mac OS requires it to be formatted Journaled or Journaled Extended (Mac compatible) and not Ex-Fat (Windows). This is a newer issue since Big Sur (Monterey and Ventura). Same goes if you are using an external for the Scratch Disk.

3. Lastly if you are saving local and have it in the security list, try resetting your Photoshop Preferences - Go to Preferences/General and click the reset button. Quit and Relaunch PS.

[CShubert]

Thank you for the post @ArtScrollCreative and we are sorry to hear you have been dealing with this issue for 10 years?  Could you share your workflow, ie open file, adjust layers etc,  select Save As..... then the error.  A video or screenshots of what you are seeing along the way would help the team to see what you are seeing.  How many others have been having this issue for 10 years? Are you all in the same company, are these personal accounts or networked?

Thank you,

Cory

[ArtScrollCreative]

Interesting thing is, that Ive been seeing similar posts on these foruims for many years, among them from MANY WINDOWS USERS.

Doesn't seem to be confined to MacOS, especially Ventura.

Ive been having this problem way before Ventura, or even Catalina.

And in Illustrator too.

Gotta be another problem here......

[ArtScrollCreative]

All company accounts.

Networked to Windows server.

Please note -- this is today's REALITY. People use this suite in a corporate and team environment. The most common server environment is Windows. And most computers today come with relatively [to the realistic need] small hard drives.

It's ludicrous to expect anyone to save such massive files to local hard drive, and especially thos working in teams.

It's time for Adobe, and if you insist on blaming Apple, then, to collaborate with Apple and create a viable app thaty people can use without wasting hours, disk space, and raise their blood preassure.

[CShubert]

Thank you for the update @ArtScrollCreative curious if you verified the full disk access fix that @Kevin Stohlmeyer posted?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[Kevin Stohlmeyer]

@ArtScrollCreative sorry this not anything new - I've been in the industry for over 30 years and this has always been the case. Working directly off a server (even when we had Mac servers) is going to cause problems. There are so many variables in the equation that Adobe's official stance is its not recommended or supported. Individual machine speed, connection stability, versions of OS (server and end user) all make an impact on performance and reliability.

People who use the suite in a coporate environment are or should be using a Digital Asset Management system to store, manage and backup their projects and assets.

Using a server to store and manage project files manually is an outdated trope.

[ArtScrollCreative]

Yes. Full disk access is given. For the last several os's

Keeps on happening 

[ArtScrollCreative]

Please give me some examples of the environment you're talking about.

[ArtScrollCreative]

Am I missing something?

Don't digital asset managers only help you keep track of versions and iterations, rather than provide actual storage space such as a hard drive?

How would a digital asset manager prevent disk errors?

Please enlighten me.

[Jqqerry]

Does that save error occur every time?
I don't remember exactly which version I went through, but I often did. (It must have been one of the 2022 versions. 23.3.2 Near, I have never experienced it in 24.1.1. Window10 OS,, Not network server. I'm saving to HardDrive. And I tried to save it to SSD and nvme drive, but it failed.)

Anyway, what I'm trying to say is that when I experience that kind of storage error, if it's a file that I have to save somehow, I've made a new document of the same size and pasted all the images and layers on it. That way I could save it for now. And I remember that the file that once had a save error continued to occur even after rebooting. But I haven't experienced that in all images and if I trace back, it's about one in 100 pages. I don't know the conditions for reproduction. I don't know if this is a problem related to Mac OS, but I wrote down my experience.

[Kevin Stohlmeyer]

No - Digital Asset Managers store and maintain your files on cloud or servers, but they key feature is when you want to work on an asset - you "check it out" of the DAM which downloads the file (and any relevant/linked files like with InDesign) to your local HD. You work and edit the files, then "check it in" which uploads a new version to your system. 

This completely eliminates the server issues with Mac/Windows. 

[Kevin Stohlmeyer]

@Jqqerry so you end up with multiple files each time you can't save directly back to a server? Ouch. 

[ArtScrollCreative]

Thnk you!

Going to look into this.

[Kevin Stohlmeyer]

@ArtScrollCreative check out MediaBank by Wave. They have good integration with Adobe Creative Cloud.