Can't see image - only in layers

[Marketing C5]

I recently upgraded to the 2017 version and now when I open an image using Photoshop, I can't see it. I see it in the layers but no where else. Any ideas?

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer's site.

[josephlavine]

Try reseting your Workspace just in case the primary window isn't showing properly.

Windows > Workspace > Essentials

[c.pfaffenbichler · Accepted solution]

If turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop does make a difference see Peru Bob’s post.

[Marketing C5]

Turning off "Use Graphics Processor" worked - thank you!

[c.pfaffenbichler]

Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS.

[Carolina228504114jme]

Apparently it helped opening my image and now I can see it. But, it disable some features and I cannot open and/or edit some layers in a mockup. Need another solution 😞

[paulc15279298]

Yes..its not really a solution, if the process disables other useful features. I just updated to 24.4.1....and now have this issue. Images open in white screen. Disabling GP fixes it...but also disables other tools. PS was working fine before update.

[c.pfaffenbichler]

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

[paulc15279298]

Thank you, that almost worked.....image no longer opens on white screen

however, now

....when I use WARP > edit > transform......it flips the layer 180 (upside down) ...bizzare(?)

[c.pfaffenbichler]

Well, that does seems strange … 

No idea if this could help, but can you try enabling the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"? 

[paulc15279298]

Nice....that's exactly what it was 🙂

you helped me find it before you told me...I just read your reply...Ha ha ha. How weird is that. Thanks mate !!

[paulc15279298]

Hi Carolina.... I had similar issues to you and what has finally worked for me is;

Photoshop > Edit > Preferences

Performance > Check/enable Use Graphics processor > Advanced Settings

Check/enable

• Use Open CL
• Anti-alias guides and paths
• GPU Compositing

Preferences > Technology Previews > Check Older GPU Mode (pre 2016)

Restart Photoshop

This worked to correct all of my errors after updating to 24.4.1

[Evelyn77]

Hi Paul!

I'm having this issues with this for the 2024 Photoshop version right now. It happened right after I updated my Macbook to the new Mac OS Sonoma version. I don't know if it corrupted my files or not. Any tips of bringing them back? 

I have my workspace on Essentials. My layers are all there but nothings showing up on the artboard!

[c.pfaffenbichler]

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

[paulc15279298]

Hi Evelyn, I'm not sure about if it will work on an Apple/Mac book....I am using Windows. However, per my post above this worked for me.

"Photoshop > Edit > Preferences

Performance > Check/enable Use Graphics processor > Advanced Settings

Check/enable

• Use Open CL
• Anti-alias guides and paths
• GPU Compositing

Preferences > Technology Previews > Check Older GPU Mode (pre 2016)

Restart Photoshop

This worked to correct all of my errors after updating to 24.4.1"

[Yvette A.35283280afjo]

Thank you so so much I've been having issues with the workplace for days can't see the image 🙄 so I Google the issue and it leads me to your instructions which was very clear I followed step by step and problem solved 🙂🙃😉 

Ps I see similar fix it but ur post 2024 stand out since it’s more recent 

Thank you again 🙌🏽👏🏼🙌🏾

[Yvette A.35283280afjo]

The issue was temporary, once I opened new image the issue recurring unable to see workplace again 

😒

[c.pfaffenbichler]

And again: 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[balajim39690197]

Thank you so much - same error for me and it worked