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Tequitia
Participant
Oct 18, 2017 5:50 PM UTC
Answered

Cannot download Kyle Webster brushes

I just tried to download 2-3 sets of Kyle Webster Photoshop brushes.  When I hit the download button, a new web page opens with a bunch of coding but no download, no files.  I tried a few others, same thing.  Reread instructions provided and followed them directly.

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SG...
SG...Correct answer
Adobe Employee
Oct 19, 2017 3:52 PM UTC

Hi,

We've found that the Edge browser doesn't support downloading .abr files. If you paste the URL for the brushes page into another browser, you should be able to download them properly.

thx,

steve

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27 replies

nathanielw14540009
nathanielw14540009
Participant
Jan 3, 2019 7:58 PM UTC

Every time I go to the link, it tells me that it's only available to Photoshop CC subscribers. I already have Photoshop up and running, but cancelled my payment plan. Is that the reason I can't access any of the brush packs?

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davescm
Community Expert
davescmCommunity Expert
Community Expert
Jan 3, 2019 8:06 PM UTC

Yes Kyle's brushes  are now free to Photoshop CC subscribers only.

What Photoshop do you now have running with no payment plan?

Dave.

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lieslr12961592
Participant
Jul 1, 2018 4:03 AM UTC

It worked for me when I downloaded google chrome and set it as default then Going on to the brushes and it asked me if I m in Canada or the US and I clicked US and it let me download the file

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Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
Jul 1, 2018 5:47 AM UTC

lieslr12961592  wrote

It worked for me when I downloaded google chrome and set it as default then Going on to the brushes and it asked me if I m in Canada or the US and I clicked US and it let me download the file

I think the situation with downloading the additional KW brush sets has much improved since the last post to this thread nearly a year ago.  I can be a case of 'can't find the wood for the trees' with KW's brushes because there are so many, but his Mega Pack has some very good, and genuinely useful presets. 

Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster

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NeilRFord
Participant
Oct 21, 2017 12:03 PM UTC

If you turn off javascript, the redirect won't work anymore, and you can download the brush sets.

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SG...
Adobe Employee
SG...
Adobe Employee
Oct 24, 2017 4:25 AM UTC

Hi,

We now have things in place so the menu command should work from non-US regions. The landing page with still be in English for now, but we will get localized pages in place as well.

The issue with the Edge browser still stands for now sorry if that is your default browser. You will land on the expected page from Photoshop, but downloading the brush files we still not work.

Sorry for the earlier trouble.

regards,

steve

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ChrisCHOI
Participant
Oct 25, 2017 2:38 AM UTC

wonderful! thx for the hard work!

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davorm
davorm
Participant
Oct 19, 2017 2:19 PM UTC

Seems to be a silly region thing, when you go to the page, and it redirects you go to the bottom and click the "change region" switch it to US and retry the link. Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster

Worked for me.

Goodluck

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    JaseHeeley
    JaseHeeley
    Inspiring
    Oct 19, 2017 3:55 PM UTC

    I tried donwloading the brushes in Edge (not my main browser) and it isn't possible - it simply shows the gibberish text as described. I tried the same thing in Chrome using davorm's workaround of changing the location to the U.S. (I'm in the U.K.) and it worked perfectly.

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    SG...
    Adobe Employee
    SG...
    Adobe Employee
    Oct 18, 2017 11:46 PM UTC

    Hi,

    Are you using the Microsoft Edge browser when getting the gibberish text? Can you try using another browser if so?

    regards,

    steve

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    TequitiaAuthor
    Participant
    Oct 19, 2017 3:43 PM UTC

    Yes, I'm using MS Edge browser

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    SG...
    Adobe Employee
    SG...Correct answer
    Adobe Employee
    Oct 19, 2017 3:52 PM UTC

    Hi,

    We've found that the Edge browser doesn't support downloading .abr files. If you paste the URL for the brushes page into another browser, you should be able to download them properly.

    thx,

    steve

    Translate
      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      Oct 18, 2017 7:35 PM UTC

      Can you copy/paste the download page into another browser?

      The "get more brushes" option does lead to a page where I can download the abr files.

      Also this can answer questions https://www.kylebrush.com/faq/

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        Tumling
        Participant
        Oct 18, 2017 7:40 PM UTC

        When i click on "Get more brushes" from PS it will open this link Adobe Photoshop CC | Download exclusive brushes from Kyle T. Webster then it redirected me to the danish version of adobe.com and i could not get back.
        But if i was fast i could copy/paste the url and then open it in another browser and download the brushes from there.

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          eszmo
          Participant
          Oct 18, 2017 11:10 PM UTC

          I think this is the correct answer - thank you so much!!

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          Tumling
          Participant
          Oct 18, 2017 7:32 PM UTC

          If you just copy the link from that opens shortly before being redirected incl the promo code, you can open the link in another browser where your not logged into Adobe and then download the brushes even if your not from US.
          I was redirected to the danish version of adobe.com.

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            davescm
            Community Expert
            davescmCommunity Expert
            Community Expert
            Oct 18, 2017 7:26 PM UTC

            Hi

            You don't mention your location , however I also have trouble with the link from the UK. I have checked with Adobe and currently the "Get More Brushes" is US only. Other locales are being worked on".

            Dave

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              JaseHeeley
              JaseHeeley
              Inspiring
              Oct 18, 2017 10:35 PM UTC

              Thanks for the info, I'm also in the UK and this has been driving me nuts since I updated PS this afternoon!

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              Kanikas
              Kanikas
              Legend
              Oct 18, 2017 6:57 PM UTC

              Moving to Photoshop General Discussion​

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