Cannot launch Photoshop without internet

[janisp41753227]

Hello!

This is not the first time and I'm sure I'm not the only one out there with this issue where going out of town on a gig and suddenly needing to use Photoshop and Premiere, but can't because the software needs internet to make sure it's legit otherwise it shuts down. I was in a fast paced environment without internet, because - yes - you don't need internet 100% of the time in your life. I was extremely annoyed by this because it slowed me down. On top of that when I did get the bloody internet, it asked me to log out of one of my devices, because appearently I had been logged into too many which again is false. I only have two devices so this makes no sense at all.

My question is, will there ever be a fix to this other than pirating the software knowing that it will work without an internet connection?

Cheers!

[creative explorer]

@janisp41753227 Huh? I just tried? And I turned off my internet, and Photoshop worked fine offline. The desktop version is what you are talking about? If you asking if you can use the web browser, then yeah, you need internet. 

[janisp41753227]

Thanks for the response.

Yes, it's the desktop version. The interesting thing is that this usually happens when I'm on the road as if the computer knows I'm not at home even though I don't have GPS enabled on my laptop. 

[D Fosse]

Photoshop runs for thirty days offline without any problems - and up to 90 days with nag screens urging you to set your account straight asap. But it will work. If you have a yearly subscription.

I suspect a login glitch (too many logins) is the real problem here. It can happen, it has happened to me exactly once. Then the trick is to log out of the machine you're sitting on when the prompt comes up. Then log in again, and everything should return to normal.

[janisp41753227]

Thanks for the response.

I do have a yearly subscription which is billed monthly and the issue is not so much with the logins, but with the fact that PS needs internet to validate the software and if I don't, it simply shuts down. Honestly I don't get it, if I have a subscription so why is this even an issue? It's not like I'm using some trial version.

[D Fosse]

PS needs internet to validate the software and if I don't, it simply shuts down.

By @janisp41753227

Well, that was my point. It will not do that, it will not just shut down without internet. The license is checked once every 30 days, and in those 30 days it will not need internet access to work.

To be certain, you can log out and back in right before going offline. That will force a license check and give you a fresh 30 days.

Now, obviously, Photoshop did shut down, so something's not right here. I'm not arguing that. But it's not what you think, and maybe we should rather try to figure out what the real problem is.

[janisp41753227]

Gotcha. However back to the fact that I am paying, why would it need to check? Seems a bit odd. I don't have any other software that does this, truth be told I rarely buy subscriptions and tend to find a solution where I can out right buy the software, like Adobe used to be.

In my case the dialogue box appears the validation thing saying that it needs internet and I have two options, either to connect to internet or shut down photoshop. I don't see what other real problem there could be apart from this being a poor tactic on Adobe's part. It's not like a glitch or anything like that. And I've had this before. It's incredibly frustrating when time is of the essence and your trying to work and on top of that I had to come to this forum and spend even more time on that issue.

[D Fosse]

Then it appears you're well beyond the 30 days. So what has prevented CC/Photoshop from connecting and checking the license? That could for instance be a firewall setting.

In any case, the Creative Cloud desktop app is where you manage all these things; not in Photoshop itself. Check your login status there. If you're logged out, can you log in? If you're logged in to the CC app, you're also logged in to Photoshop.

One thing that has tripped me up on occasion, is when my credit card expires and I get a new one. Then I sometimes forget to update payment information somewhere, and then it shuts down.

[janisp41753227]

It might as well be that it's been over 30 days, because mostly I work from my desktop rig, but nevertheless I fell like that's a bug, not a feature, since it hinders my workflow. I have plenty of things that I have to remember like charging all the batteries for all the widgets and gadgets and this license one seems like nuisence that could be avoided, because that is the last thing on my mind when leaving the house. Pardon, it's not the last thing, because it's not even on my mind 😄

Thanks for the credit card tip, but it's all good there. Everything's also good in the CC app.

Thanks for trying to help! It is much appreciated.

[NB, colourmanagement]

@janisp41753227 "Gotcha. However back to the fact that I am paying, why would it need to check? Seems a bit odd."
yeah, I guess it has to check that you're paying. I guess you're hoping it 'knows' you have an annual subscription by connecting once at inception, you mention "billed monthly" though.

Maybe some don't keep up payments.

I have critical software that needs me to email imn to get a new license file every few months, so I know your pain. 

neil barstow colourmanagement - adobe forum volunteer,

[Janis231887807ng7]

Yeah, the "yearly, billed monthly" sounds weird, but that's exactly what it says, I don't even think there is another option, at least I didn't see one when checking if there could be an issue with that.

[D Fosse]

Not weird. Your card is charged monthly - but you make a commitment for a year and can't cancel until the year is up. That's how phone subscription, internet and TV are all billed nowadays too. Even my new prescription eyeglasses follow that model.

There is a month-to-month subscription without the commitment, which is unsurprisingly a bit more expensive.

It's also possible to pay up in full for the whole year.