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1

Cannot open Photoshop 2020 on macOS 10.15 Catalina

Explorer ,
Nov 22, 2019 Nov 22, 2019

I am unable to open Photoshop 2020. I have tried using shift-option-command to no avail. Photoshop CC 2019 works fine.

iMac 2015

Catalina OS 10.15

 

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correct answers 1 Correct answer

Adobe Employee , Nov 22, 2019 Nov 22, 2019

Hi there,

That does not sound good, let's make it right.

 

Could you please try the steps mentioned below?

 

- Go to Finder > Applications > Photoshop 2020 (Right click on Photoshop) > Choose Show Package Content > macOS, and then try to launch Photoshop from there.

 

If that does not help then please try uninstalling and reinstalling Photoshop 2020 and let us know if it helps?

 

If all fails then update the macOS to 10.15.1

 

Regards,
Sahil

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New Here ,
Aug 11, 2020 Aug 11, 2020

Wasted my whole morning but still can't get Photoshop opening on my mac. Can't find where to download Pshop 2019. Now I have no way to use Pshop at all! Are there any alternative apps I can use? For drawing and image refining mostly? Thanks.

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New Here ,
Sep 18, 2020 Sep 18, 2020

Hi, thanks for all your advice.

I updated to Catalina OS and was then unable to open any photoshop files with text in it or to select type tool once I had a file open (photoshop would crash immediately or alert with error messages).

I followed instructions on other forums to verify my fonts but had no luck.

I have just updated my photoshop to the latest version and now everything is working perfectly - Thank you!

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New Here ,
Oct 02, 2020 Oct 02, 2020

try re-login from your Creative Cloud, and open your Photoshop again
It works for me.. 👍

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Contributor ,
Oct 04, 2020 Oct 04, 2020
It's not worth wasting my time.
I open it and it takes 30 minutes...and another 30 minutes to save minutes
of work and it just freezes up. I'm not going to bother with it again. Very
angry that Adobe charges me money for this mess.
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Community Beginner ,
Oct 13, 2020 Oct 13, 2020

I have the same problem on my MacBook with Catalina 10.15.7 installed. I have tried every remedy I can find on this Adobe Support Community site: Command-Option-Shift, and trying to open it from the Applications folder by right-clicking and choosing Open. 

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New Here ,
Oct 14, 2020 Oct 14, 2020
Thanks al is solved because I don’t use apple anymore
Groeten José Middelhuis

https://jmiddelhuis.nl/
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New Here ,
Oct 15, 2020 Oct 15, 2020

I am having the same problem. I can open from Package contents, however PS stalls and the terminal says this error:

ast login: Wed Oct 14 18:53:04 on console

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

/Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

Liannes-iMac:~ Lianne$ /Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

2020-10-15 09:08:48.964 Adobe Photoshop 2020[23017:3253537] AdobeCrashReporterInitialize: executionTime = 0.024392 seconds

2020-10-15 09:08:49.005 AdobeCRDaemon[23020:3253929] CR dialog Preference for force quit 1

Creating new log file at: /Users/Lianne/Library/Logs/Adobe/Adobe Photoshop 2020//ACPL__2020-10-15_13-08-56-471952--0500_00.log

*****RefreshSpecifier needed

2020-10-15 09:09:12:689 : ERROR PlugPlugDispatchEvent: PlugPlugErrorCode_internalError (PlugPlugSetup must be called first)

objc[23043]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0220) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b9890). One of the two will be used. Which one is undefined.

objc[23043]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0270) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b98e0). One of the two will be used. Which one is undefined.

 

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Contributor ,
Oct 21, 2020 Oct 21, 2020

So.... now that there is a photoshop 2021 -- are you going to help any of us that still can't get any of the Adobe CC 2020 programs to work on Catalina???!!!

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New Here ,
Oct 28, 2020 Oct 28, 2020

Hi, I have the same problem since I updated to version 2020. When I start Photoshop and XD the icon bounces on the dock but after it closes and an error appears (photo), I also use other Adobe programs, such as Lightroom Classic , Media Encoder and Dreamweaver, but they don't have this problem.
Thank youSchermata 2020-10-28 alle 11.28.35.png

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New Here ,
Dec 07, 2020 Dec 07, 2020

I have exactly the same problem as Malta5FF2 above.  Please help.

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