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IJBO
Participating Frequently
November 22, 2019
Answered

Cannot open Photoshop 2020 on macOS 10.15 Catalina

  • November 22, 2019
  • 12 replies
  • 67123 views

I am unable to open Photoshop 2020. I have tried using shift-option-command to no avail. Photoshop CC 2019 works fine.

iMac 2015

Catalina OS 10.15

 

{Thread renamed by moderator}

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi there,

    That does not sound good, let's make it right.

     

    Could you please try the steps mentioned below?

     

    - Go to Finder > Applications > Photoshop 2020 (Right click on Photoshop) > Choose Show Package Content > macOS, and then try to launch Photoshop from there.

     

    If that does not help then please try uninstalling and reinstalling Photoshop 2020 and let us know if it helps?

     

    If all fails then update the macOS to 10.15.1

     

    Regards,
    Sahil

    12 replies

    M
    Malta5FF2
    Participant
    October 28, 2020

    Hi, I have the same problem since I updated to version 2020. When I start Photoshop and XD the icon bounces on the dock but after it closes and an error appears (photo), I also use other Adobe programs, such as Lightroom Classic , Media Encoder and Dreamweaver, but they don't have this problem.
    Thank you

    L
    loki8000
    Participant
    December 8, 2020

    I have exactly the same problem as Malta5FF2 above.  Please help.

      1
      1Mollybird
      Known Participant
      October 22, 2020

      So.... now that there is a photoshop 2021 -- are you going to help any of us that still can't get any of the Adobe CC 2020 programs to work on Catalina???!!!

      L
      Lianne5C5A
      Participant
      October 15, 2020

      I am having the same problem. I can open from Package contents, however PS stalls and the terminal says this error:

      ast login: Wed Oct 14 18:53:04 on console

       

      The default interactive shell is now zsh.

      To update your account to use zsh, please run `chsh -s /bin/zsh`.

      For more details, please visit https://support.apple.com/kb/HT208050.

      /Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

      Liannes-iMac:~ Lianne$ /Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

      2020-10-15 09:08:48.964 Adobe Photoshop 2020[23017:3253537] AdobeCrashReporterInitialize: executionTime = 0.024392 seconds

      2020-10-15 09:08:49.005 AdobeCRDaemon[23020:3253929] CR dialog Preference for force quit 1

      Creating new log file at: /Users/Lianne/Library/Logs/Adobe/Adobe Photoshop 2020//ACPL__2020-10-15_13-08-56-471952--0500_00.log

      *****RefreshSpecifier needed

      2020-10-15 09:09:12:689 : ERROR PlugPlugDispatchEvent: PlugPlugErrorCode_internalError (PlugPlugSetup must be called first)

      objc[23043]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0220) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b9890). One of the two will be used. Which one is undefined.

      objc[23043]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0270) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b98e0). One of the two will be used. Which one is undefined.

       

      C
      CharleeeR
      Participant
      October 13, 2020

      I have the same problem on my MacBook with Catalina 10.15.7 installed. I have tried every remedy I can find on this Adobe Support Community site: Command-Option-Shift, and trying to open it from the Applications folder by right-clicking and choosing Open. 

      M
      mijmeren
      Participant
      October 14, 2020
      Thanks al is solved because I don’t use apple anymore
      Groeten José Middelhuis

      https://jmiddelhuis.nl/
      A
      anehtapinantaa
      Participant
      October 3, 2020

      try re-login from your Creative Cloud, and open your Photoshop again
      It works for me.. 👍

      1
      1Mollybird
      Known Participant
      October 4, 2020
      It's not worth wasting my time.
      I open it and it takes 30 minutes...and another 30 minutes to save minutes
      of work and it just freezes up. I'm not going to bother with it again. Very
      angry that Adobe charges me money for this mess.
      gracefra
      gracefra
      Participant
      September 18, 2020

      Hi, thanks for all your advice.

      I updated to Catalina OS and was then unable to open any photoshop files with text in it or to select type tool once I had a file open (photoshop would crash immediately or alert with error messages).

      I followed instructions on other forums to verify my fonts but had no luck.

      I have just updated my photoshop to the latest version and now everything is working perfectly - Thank you!

      T
      tongz79129679
      Participant
      August 11, 2020

      Wasted my whole morning but still can't get Photoshop opening on my mac. Can't find where to download Pshop 2019. Now I have no way to use Pshop at all! Are there any alternative apps I can use? For drawing and image refining mostly? Thanks.

      T
      Teresa Weber-Freeman
      Participant
      June 25, 2020

      Thank you, this worked.

      walter18341
      walter18341
      Participant
      April 20, 2020

      Bought a new iMac with Catalina. Premiere Pro works. Photoshop and Media Encoder does not. When is Adobe going to fix this problem? It is almost May. This is hugely probelamtic for me because editing Photoshop documents in my Premiere Pro timeline is a must!

        K
        KevinMD
        Known Participant
        May 31, 2020

        This is riduclous, we are not paying to spend our time working on issues that should not exist. I can not run Photoshop 2020 on my new iMac which is the next computer in terms of power under theiMac Pro. I am running Catalina 15.2 and I do not have the time to fix issues.

          quirky_appreciator5023
          quirky_appreciator5023
          Participant
          September 22, 2020

          I share the same situation as Kevin and I totally agree with him. I'm not a dentist who get payed about 800$/hour (or more), only a poor passionate artist who works hard to get a decent life. My dentist makes in two weeks more that I earn in a year! So having to waste my time to fix problems that should not exist if ingeneers were doing a fair job is a bit excruciating! Strangely enough I don't have to pay for monthly (stupids) upgrades to drive my old Toyota! When I sell an illustration to a client I will not charge him for an eventual upgrade on his illustration! So? So can I say I like Adobe? I have no choice but to use its product because I've worked with it since years and I payed a lot for tat application already! Now, these version are obsolete, thanks to Apple! If Adobe want to make money out of artists, try to be decent about it, give us tools that we won't have to repair! We are not computer ingeneers and we are not payed their salary. If you want dum artists to pay for your «unfinished» product, pay them back for the time they loose trying to fix the problem that tthey did not create!

            I
            IJBOAuthor
            Participating Frequently
            January 24, 2020

            So the only thing that ended up working for me is doing a clean install of Catalina. So far I have not had any issues.

            T
            taylorwdc
            Participant
            March 12, 2020

            Do I understand your sequence: 

             - had previously installed Catalina

             - installed PShop, which didn't work

             - ununstalled and then reinstalled Catalina

             - PShop then worked

             

            Did the reinstall of Catalina by any chance take less time than the first install?  (I hope!!)

             

            I
            IJBOAuthor
            Participating Frequently
            March 12, 2020

            Yes, I did a clean install of Catalina. I was much faster than the first install.

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