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i have tried everything such as restarting my PC turning it off and everything?
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Hi josha,
Could you please share if you receive any error message when you choose quick export as PNG?
Which version of Photoshop CC do you have?
Is it updated ? : Keeping Photoshop Up-To-Date
Which operating system : Windows or mac?
Regards,
Chetna
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All I know is CC 2015
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Make sure it is updated : Keeping Photoshop Up-To-Date
Do you receive any sort of error?
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Boos I click quick export as png and nothing happens?
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Update Photoshop first and let us know if that helps.
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How do I upgrade?
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are you kidding.... this problem still exists as of right this second. Try testing your products with people who actually use your product, not by people who make your product. Its really that simple.
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Upon clicking File > Export > Quick Export as PNG you should see a Save As dialog box asking you where you want the PNG to end up. After you click Quick Export as PNG and nothing happens, are you able to click on anything in Photoshop or does the application seem locked or frozen. If you cannot interact, then the Save Dialog is probably open but not visible. If this is the case, it made have been moved to another location like the bottom of the screen or to a different monitor. You can test this by click the Enter or Esc key after clicking on Quick Export as PNG. Enter will execute the save as command and will create your PNG at the default location. If you click Esc, it will cancel the operation, closing the Save As dialog box and giving you access to Photoshop once again.
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CC2017, windows 10 I cannot quick export to PNG. I can click the menu item, the menu disappears but the UI does nothing else in response. Doesn't hang or anything.
If I try the export menu item, it does open a dialog but then sits in 'processing' and hourglasses indefinitely.
Of course, as usual, I have an urgent file to get out as PNG. I thought moving to windows from Mac would solve my many, many (many) bugs and issues with Adobe. But now.
Anybody have any ideas? I saw your flattening suggestions above but this does nothing for me.
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Hi,
I found similar problem to many of the posters. What I discovered was that actually while it looked as though it was doing nothing - it was infact exporting the files. They were ending up in a 'document assets' folder inside the Hard Drive. Look under your Hard Drive > Users > Username > Documents-assets
If you go into Photoshop preferences, under Export, you'll see that there is the option to either 'ask where to export each time' or 'export to assets folder next to current document'
In my case, because I had started the document by loading into a stack - I hadn't saved the document anywhere sensible, but once I had saved it to a preferred location, I then found that the 'document assets' folder was where it should have been - i.e next to the main document I was quick exporting from!
Maybe just changing the preferences to be 'ask each time' might make it obvious to be working again.
HTHS!
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This is the correct answer. Why in the world are people allowed to answer these questions when they don't know what they're talking about. Get some remedial training. I know this is ancient, but this issue was driving me crazy too.
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sounds as if you don't have all the necessary updates. Is the Export As just a grey box that takes ages to appear? In Photoshop select Help Update and you will be presented with everything that's available that is not currently installed. You need two in particular Export Option 2.3 and Export Option 2.4
*I am assuming you are running Photoshop CC2015.1.2 if not make sure that updates as well.
Hope that helps
Terri
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It comes up as a normal selection but when j click on it nothing happens
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Josha if you want to fix this you are going to have to use the most recent version of the program. We have told you that in this thread more than once. Now begin by going into Photoshop and under the Help menu select system info. A report box will appear and what I want you to do is copy the first line of the report which identifies your version of Photoshop and paste it into your next reply The box will look like the graphic below. What I am interested in is the first line where it says
Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64 in this case.
Next press ctrl-k or cmd-k on the keyboard and the Preference setting box will come up. Go to the section marked as Export and make sure it is set exactly as I have it in the graphic below
If the settings you have are different use my setting , restart Photoshop and try the Quick Export again.
Terri
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Hi, I have tried the steps below.
Earlier, I was able to successful export a layer to PNG but after a while, it no longer works.
My preferences detail is exactly the same as yours while the first line of the system info is: Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833 x64
On my end, here were the steps to replicate:
1. Ctrl+select layers (images, types, filters).
2. Ctrl+Shift+E
3. Right click on flattened selected layers.
4. Click 'Quick export as PNG'.
5. Save as dialog box opens.
6. Then noticed that the 'Save as type' is All Files (*.*). See below.
I hope this info helps. Kindly help.
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Hi Aileen,
it's always more difficult when something that was working suddenly stops. It could be you need to reset your preferences as this collection of files from time to time gets corrupted. Go into Preferences under the General Tab and press the Reset Preferences on Quit button and restart Photoshop. Then check in Preferences that the settings in the Export tab are still the same as above. Now see whether the export as Png feature is working. When something suddenly stops working its often a good idea to restart the computer. Most people , me included, tend to use stand-bye and sleep modes far to often and this can cause problems until a full system restart takes place.
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I did this today and it now actually works!!! Thank you so much.
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https://forums.adobe.com/people/Terri+Stevens wrote
Hi Aileen,
it's always more difficult when something that was working suddenly stops. It could be you need to reset your preferences as this collection of files from time to time gets corrupted. Go into Preferences under the General Tab and press the Reset Preferences on Quit button and restart Photoshop. Then check in Preferences that the settings in the Export tab are still the same as above. Now see whether the export as Png feature is working. When something suddenly stops working its often a good idea to restart the computer. Most people , me included, tend to use stand-bye and sleep modes far to often and this can cause problems until a full system restart takes place.
This worked for me in Photoshop CC 2018, latest version as of today. Pain in the butt to have to go fix all your preferences again but I guess if it makes it work again it's worth it.
I just hope this won't be a recurring issue.
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It's great that this "reset preferences on quit" workaround exists, but is this really still the best solution to an incredibly annoying issue? I am sure some may argue that it's a feature but if Photoshop's preference saving mechanism is so unstable that it needs to be "reset" periodically, then this is a bug with a workaround implemented as a feature.
I have used Adobe products for longer than probably most of the employees at Adobe have worked there (minus maybe some of the executive team, perhaps) and I have been using Photoshop in particular since 1992 and only when the "CC" cloud-based license model was introduced did this problem start showing up regularly. I have also been a software engineer for over 20 years I realize that handing-off things like licensing and certain run data between desktop and cloud pose different challenges than when it was a perpetual-only license model, but virtually every single other application suite that uses a cloud-license model seems to be able to keep user preferences from corrupting.
It's disappointing that this type of issue still persists after years of it being reported (in just the CC versions alone) and years of the same workaround being the "fix". All Adobe did was take the workaround that used to be done in the filesystem to reset the preferences and put it in the UI as 7 to 8 "clicks" (depending on how you close Photoshop). A solution that requires 7 to 8 clicks by the user to resolve an issue is a pretty terrible solution with almost zero UX consideration.
It would be nice to see this actually resolved with a real fix instead of the sort of "solution" we would expect in the nineties like the infamous Windows 95 "Have you rebooted your PC?" #1 Microsoft tech support troubleshooting solution. I get that "sleeping" or "suspending" a computer writes a lot of things from memory to the hard disk for retrieval at "awake" or un-suspend, and that's where this issue most likely stems from, but damn guys, it's almost 2020 and we're still doing Windows 95-level solutions for a major annoyance and major workflow interrupter.
Of course, I will continue to use Photoshop even with this same weak preference storing mechanism, but that is the problem - since we all still use Photoshop, there's no real need for Adobe to consider user experience when implementing something like "Reset Preferences on Quit". All the other amazing features in Photoshop and this was the best they could come up with, really? I hope this will get implemented as a real solution someday that does not require 7+ clicks by the user, and that doesn't need to keep being done every few months. I am at least 99.99% positive my complaining will have no effect, but coming from a customer of 27 years, it would be nice if it did.
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This solve is not working for the most recent version of Adobe Photoshop CC (22.4.2) on Mac, Big Sur (11.4).
I've reset the preferences and the machine, and I've reinstalled Photoshop altogether. I cannot use Quick Export, or Export As... no matter how many different combinations of settings I've tried in the Export Preferences.
I do not have this issue with my 2015 MacBook Pro, but this 2019 model seems to be worse in every way, including the Adobe applications running on it.
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My copy of Photoshop is the same as yours -the Save as type just lists all files, but this seems to be hard coded to default to png even if you don't type png in as a suffix. I imagine if the preference was Save as Jpeg the same would apply. Using the Layer panel to do a quick export is fine but you end up flattening your image your way and so can only be done at the end of the workflow. If you use Export under the file menu Photoshop will flatten the layer stack for you without destroying the psd for further editing. Alternatively
ctrl-alt-shift-E will create an image stamp in the layer stack and keep all the other layers intact. You then can just right click the image stamp layer and Quick Export as a png
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I don't actually flatten the entire artwork but only the selected layers by pressing ctrl+alt+e. Thank you again for your help.
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I meant CTRL+ALT+E (from post last Aug 3 2 a.m.)
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I have encountered this same issue, without warning. It worked the last time I created my images, now it does not work. I have read through this thread and checked everything mentioned. I have also tried changing the default quick export from .png to .jpg with the same result. When I click on Quick Export as xxx I get a quick flicker of the cursor and then nothing. Nothing appears in the event logs, nothing happens, no file is created, no dialog box.
How do I get Quick Export working again?
I have:
Checked the program version, it is current (see below)
changed the default file type for quick export
tried the ctrl-alt-shift-e then right clicking the new later and doing a quick export.
restarted photoshop
restarted the system
threatened the software with deletion if it doesn't start working.
Nothing seems to work.
SystemInfo
Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377 x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3396 MHz
Built-in memory: 16345 MB
Free memory: 9947 MB
Memory available to Photoshop: 14502 MB
Memory used by Photoshop: 60 %
Alias Layers: ^0
Modifier Palette: Enabled.
Design Space: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
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OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
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glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]
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clgpu[0].IsIntegratedCLGPU=0
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License Type: Subscription
Serial number: 90970881379605647029
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bucket: 101
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Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\
Temporary file path: C:\Users\Robert\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.8G, 316.2G free
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3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Accented Edges 17.0.1 - from the file āFilter Gallery.8bfā
Adaptive Wide Angle 17.0.1 - from the file āAdaptive Wide Angle.8bfā
Angled Strokes 17.0.1 - from the file āFilter Gallery.8bfā
Average 17.0.1 (2015.5.1 x001 x003) - from the file āAverage.8bfā
Bas Relief 17.0.1 - from the file āFilter Gallery.8bfā
BMP 17.0.1 - from the file āStandard MultiPlugin.8bfā
Camera Raw 9.7 - from the file āCamera Raw.8biā
Camera Raw Filter 9.7 - from the file āCamera Raw.8biā
Chalk && Charcoal 17.0.1 - from the file āFilter Gallery.8bfā
Charcoal 17.0.1 - from the file āFilter Gallery.8bfā
Chrome 17.0.1 - from the file āFilter Gallery.8bfā
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Clouds 17.0.1 (2015.5.1 x001 x003) - from the file āClouds.8bfā
Collada 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
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Colored Pencil 17.0.1 - from the file āFilter Gallery.8bfā
CompuServe GIF 17.0.1 - from the file āStandard MultiPlugin.8bfā
ContĆ© Crayon 17.0.1 - from the file āFilter Gallery.8bfā
Craquelure 17.0.1 - from the file āFilter Gallery.8bfā
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Crop and Straighten Photos Filter 17.0.1 - from the file āStandard MultiPlugin.8bfā
Crosshatch 17.0.1 - from the file āFilter Gallery.8bfā
Crystallize 17.0.1 - from the file āStandard MultiPlugin.8bfā
Cutout 17.0.1 - from the file āFilter Gallery.8bfā
Dark Strokes 17.0.1 - from the file āFilter Gallery.8bfā
De-Interlace 17.0.1 - from the file āStandard MultiPlugin.8bfā
Dicom 17.0.1 - from the file āDicom.8biā
Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file āClouds.8bfā
Diffuse Glow 17.0.1 - from the file āFilter Gallery.8bfā
Displace 17.0.1 - from the file āStandard MultiPlugin.8bfā
Dry Brush 17.0.1 - from the file āFilter Gallery.8bfā
Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file āEazelAcquire.8baā
Entropy 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Export Color Lookup Tables NO VERSION - from the file āExport3DLUT.8beā
Extrude 17.0.1 - from the file āStandard MultiPlugin.8bfā
FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file āFastCore.8bxā
Fibers 17.0.1 - from the file āStandard MultiPlugin.8bfā
Film Grain 17.0.1 - from the file āFilter Gallery.8bfā
Filter Gallery 17.0.1 - from the file āFilter Gallery.8bfā
Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Fresco 17.0.1 - from the file āFilter Gallery.8bfā
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Glowing Edges 17.0.1 - from the file āFilter Gallery.8bfā
Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Grain 17.0.1 - from the file āFilter Gallery.8bfā
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Halftone Pattern 17.0.1 - from the file āFilter Gallery.8bfā
HDRMergeUI 17.0.1 - from the file āHDRMergeUI.8bfā
HSB/HSL 17.0.1 - from the file āStandard MultiPlugin.8bfā
IFF Format 17.0.1 - from the file āStandard MultiPlugin.8bfā
IGES 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Ink Outlines 17.0.1 - from the file āFilter Gallery.8bfā
JPEG 2000 17.0.1 - from the file āJPEG2000.8biā
Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Lens Blur 17.0.1 - from the file āLens Blur.8bfā
Lens Correction 17.0.1 - from the file āLens Correction.8bfā
Lens Flare 17.0.1 - from the file āStandard MultiPlugin.8bfā
Liquify 17.0.1 - from the file āLiquify.8bfā
Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file āChannelPort.8bfā
Maximum 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Mean 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file āMeasurementCore.8meā
Median 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Mezzotint 17.0.1 - from the file āStandard MultiPlugin.8bfā
Minimum 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file āMMXCore.8bxā
Mosaic Tiles 17.0.1 - from the file āFilter Gallery.8bfā
Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file āMultiProcessor Support.8bxā
Neon Glow 17.0.1 - from the file āFilter Gallery.8bfā
Note Paper 17.0.1 - from the file āFilter Gallery.8bfā
NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file āNTSC Colors.8bfā
Ocean Ripple 17.0.1 - from the file āFilter Gallery.8bfā
OpenEXR 17.0.1 - from the file āStandard MultiPlugin.8bfā
Paint Daubs 17.0.1 - from the file āFilter Gallery.8bfā
Palette Knife 17.0.1 - from the file āFilter Gallery.8bfā
Patchwork 17.0.1 - from the file āFilter Gallery.8bfā
Paths to Illustrator 17.0.1 - from the file āStandard MultiPlugin.8bfā
PCX 17.0.1 (2015.5.1 x001 x003) - from the file āPCX.8biā
Photocopy 17.0.1 - from the file āFilter Gallery.8bfā
Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file āPhotoshop3DEngine.8biā
Photoshop Touch 14.0 - from the file āPSDX.8biā
Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file āChannelPort.8bfā
Pinch 17.0.1 - from the file āStandard MultiPlugin.8bfā
Pixar 17.0.1 (2015.5.1 x001 x003) - from the file āPixar.8biā
Plaster 17.0.1 - from the file āFilter Gallery.8bfā
Plastic Wrap 17.0.1 - from the file āFilter Gallery.8bfā
PLY 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
PNG 17.0.1 - from the file āStandard MultiPlugin.8bfā
Pointillize 17.0.1 - from the file āStandard MultiPlugin.8bfā
Polar Coordinates 17.0.1 - from the file āStandard MultiPlugin.8bfā
Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file āPBM.8biā
Poster Edges 17.0.1 - from the file āFilter Gallery.8bfā
PRC 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Radial Blur 17.0.1 - from the file āStandard MultiPlugin.8bfā
Radiance 17.0.1 (2015.5.1 x001 x003) - from the file āRadiance.8biā
Range 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Render Color Lookup Grid NO VERSION - from the file āExport3DLUT.8beā
Reticulation 17.0.1 - from the file āFilter Gallery.8bfā
Ripple 17.0.1 - from the file āStandard MultiPlugin.8bfā
Rough Pastels 17.0.1 - from the file āFilter Gallery.8bfā
Save for Web 17.0.1 - from the file āSave for Web.8beā
ScriptingSupport 17.0.1 - from the file āScriptingSupport.8liā
Shake Reduction 17.0.1 - from the file āShake Reduction.8bfā
Shear 17.0.1 - from the file āStandard MultiPlugin.8bfā
Skewness 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Smart Blur 17.0.1 - from the file āStandard MultiPlugin.8bfā
Smudge Stick 17.0.1 - from the file āFilter Gallery.8bfā
Solarize 17.0.1 (2015.5.1 x001 x003) - from the file āSolarize.8bfā
Spaces 17.0.1 - from the file āSpaces.8liā
Spatter 17.0.1 - from the file āFilter Gallery.8bfā
Spherize 17.0.1 - from the file āStandard MultiPlugin.8bfā
Sponge 17.0.1 - from the file āFilter Gallery.8bfā
Sprayed Strokes 17.0.1 - from the file āFilter Gallery.8bfā
Stained Glass 17.0.1 - from the file āFilter Gallery.8bfā
Stamp 17.0.1 - from the file āFilter Gallery.8bfā
Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
STL 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Sumi-e 17.0.1 - from the file āFilter Gallery.8bfā
Summation 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Targa 17.0.1 - from the file āStandard MultiPlugin.8bfā
Texturizer 17.0.1 - from the file āFilter Gallery.8bfā
Tiles 17.0.1 - from the file āStandard MultiPlugin.8bfā
Torn Edges 17.0.1 - from the file āFilter Gallery.8bfā
Twirl 17.0.1 - from the file āStandard MultiPlugin.8bfā
U3D 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Underpainting 17.0.1 - from the file āFilter Gallery.8bfā
Vanishing Point 17.0.1 - from the file āVanishingPoint.8bfā
Variance 17.0.1 (2015.5.1 x001 x003) - from the file āstatistics.8baā
Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
Water Paper 17.0.1 - from the file āFilter Gallery.8bfā
Watercolor 17.0.1 - from the file āFilter Gallery.8bfā
Wave 17.0.1 - from the file āStandard MultiPlugin.8bfā
Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file āU3D.8biā
WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file āWIASupport.8liā
Wind 17.0.1 - from the file āStandard MultiPlugin.8bfā
Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file āWBMP.8biā
ZigZag 17.0.1 - from the file āStandard MultiPlugin.8bfā
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
Recent Files 1.2.1 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.htmlā
com.adobe.inapp.purchase 2.6.64 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\purchase.htmlā
Libraries 2.6.64 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\index.htmlā
Start 1.2.1 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.htmlā
Adobe Color Themes 6.1.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.htmlā
Export As 3.0.6 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.htmlā
Device Preview 1.2.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.htmlā
com.adobe.preview.loader 1.2.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.htmlā
Export As 3.0.6 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.htmlā
Installed TWAIN devices: NONE