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Cannot save photos as jpg with new V24.0

New Here ,
Oct 22, 2022 Oct 22, 2022

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Hi all, 

Can someone help me with file savings? I just upgraded the PS V24.0, is it PS 2023 or PS 2024?  Anyway, I am not finding a way to save photos as jpeg anymore. Thanks.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Hi @jia1674, I'm sorry to hear about the trouble saving JPG files. The latest version is 24.0.0, which is commonly called Photoshop 2023 (the year designation, released early for Adobe MAX conference). Yes, it's a bit confusing at first!

 

What method are you using to save a file as a JPG? You can use Save As, Save a Copy, Export As, Quick Export as JPG, or Save for Web (Legacy), for example. Do any of these work? Do you see JPG as an option in the pull down menu? Have you tried any troubleshooting steps yet? Did you try to reset your preferences or reinstall the new version to see if that clears it up? Can you post screenshots of what you are seeing in your workspace? Would love to help, just need a bit more info.

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Thank you J E L, I am used to save JPG using the 'Save a Copy' option... Now, I have just figured out using 'Export As' option (I think I will use this option for now, although I still think Adobe should have kept the options the same as before).

While I was looking around, I noticed the [Save for Web (Legacy)] tab was grayed out in the drop down manu... I guess I just encountered too many changes all at one time.  I am not sure that is a good thing for a slow learners like me.

 

Also, I am very happy with my Nik Collection 5 as plug-in in the previous version, now, this plug-in no longer working, I have deleted the Nik file and reloaded again, and it is still not working. I still have the option to open the Nik Collection as stand alone, but, it is not the point here... I wish Adobe would fix these issues, or at least explaint to slow users like me... I really appreciate any and all helps I can get in this forum, and waiting to be educated some more...

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Okay, I'm glad to hear you can save now. Thanks for letting us know. In Preferences under the File Handling tab, be sure you have Enable legacy "Save As" checked. You might want to close and restart the program, too.

 

2022.jpg

 

For the Nik filters, you need to move (copy and paste) your Nik collection folder files from the 2022 version into the right Plug-in directory for Photoshop 2023. I'm on Windows, so not sure about macOS, but for me, it's in this folder and the main folder is named “Google” as I have the legacy collection: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\Google. I hope that's helpful. Any problems, let us know.

 

JEL_1-1666479857602.png

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Thank you @J E L , this is very helpful, I really appreciated.

 

I have checked the "Enable legacy Save as" twice, and closed, and re-opened the PS again to no avail... 

 

I am still scratching my head (what's left of it) about the Nik Collection 5 plug-in issue.

 

I hope some mac users out there could shed some light on this. Could I be the only one to have this problem?

 

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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@jia1674, are you still seeing the legacy Save for Web as grayed out? If so, does your computer meet all the necessary minimum requirements to run the latest version of Photoshop, including your graphics card compatibility? Under the Help menu, look at your GPU Compatibility Check:

 

JEL_0-1666539586045.png

 

If you have the Nik Collection 5 by DxO, you might try going to their support channel or using their cleaner tool. Here is one article that might be of help. https://support.dxo.com/hc/en-us/articles/5152475710493-My-plug-ins-do-not-appear-in-Adobe-Photoshop...

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New Here ,
Oct 23, 2022 Oct 23, 2022

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The [ instructions Nik CleanupTool. (macOS only) ] is as useful and helpful as a piece of used tissue paper, at least to me... and they don't provide over the phone tech support...

 

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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They have a support forum, so maybe you can post your issue there. At least one other person (possibly you?) reported the NIK update doesn't work with v 24.0. https://feedback.dxo.com/t/5-2-1-nik-update-does-not-work-with-new-photoshop/29087. Please come back to let us know if you get it working.

 

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New Here ,
Oct 23, 2022 Oct 23, 2022

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 @J E L thank you so much for trying to help here,  so far, you are the only one that is willing to land a helping hand here.

I'll try to contact Adobe and DxO for support on this issue. The problem for me is they don't have anyone on the phone to talk me through the problem--- customer service 101 !!!

Their online explanation is far from adequate for a customer that is not tech savvy......never the less, I am a paying customer to them, if they cared...... I have heard CaptureOne is pretty good for photographers too. 

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New Here ,
Oct 24, 2022 Oct 24, 2022

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I think I have found the problem...After my upgrade, the PS2023 processed my photo in 32bit...and that is the root problem. PS 2023 would not automatically switch the 32 bit back to 16/8 bit file when asked for save a copy.

But, it automatically started the photo processing with 32 bit... go figure !!!

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Hmm, that is strange. Where did you change the bit depth settings back? In Camera Raw or somewhere else? I don't see 32 bit as a choice in Preferences here, but there are several places for these settings. Still, it shouldn't automatically switch just because you installed or upgraded to a new version. Either way, I'm glad you sorted it out!

 

JEL_0-1666711908798.png

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