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Cannot use Photoshop V24.3 to open a jpg file

New Here ,
Mar 28, 2023 Mar 28, 2023

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After I update Photoshop to v24.3 I cannot load a jpk file to photoshop properly.  The screen is going to flash after a jpg file is oladed into Photoshop V24.3

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correct answers 2 Correct answers

Community Expert , Mar 28, 2023 Mar 28, 2023

@Dawei26754783zjao enable this option in preferences and restart Photoshop

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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Community Expert , Mar 28, 2023 Mar 28, 2023

It's not really a bug as such, it's an issue that affects people with older GPU's, people with newer GPU's are not having the issue.

Photoshop GPU requirements are changing with each new update, enabling deactivate native canvas should fix the issue for you.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@Dawei26754783zjao enable this option in preferences and restart Photoshop

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hi Gad_Traynor,

Many thanks for your response.  After I reinstalled PS V24.3 looks everything is going to ok whatever I select the option of the deactivate native canvas or not.

 

Dawei Xu

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New Here ,
Mar 28, 2023 Mar 28, 2023

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After I reinstalled Photoshop V24.2.1 the screen flash problem is gone and I can load jpg file and the file from Bridge 

 V13.0.3.  Does this means that Photoshop V24.3 has a bug?

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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It's not really a bug as such, it's an issue that affects people with older GPU's, people with newer GPU's are not having the issue.

Photoshop GPU requirements are changing with each new update, enabling deactivate native canvas should fix the issue for you.

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