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Cannot verify when working offline

Community Beginner ,
Feb 17, 2024 Feb 17, 2024

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I am a remote worker and frequently need to work where there is no internet connection. Now I am receiving an error message on ALL CC apps saying "we can't verify your subscription status" when offline.

There is no way to use the apps without an internet connection. Its not like I am offline for months on end. Just a day.

Fix this quickly. I am paying for unusable software.

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Adobe
Community Expert ,
Feb 18, 2024 Feb 18, 2024

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This is not normal behaviour – you don't need the internet to use Photoshop (apart from AI and certain selection facilities); Adobe uses the internet to check occasionally to see that you're up-to-date with your subscription.

Maybe check your subscription is connected and working using the Manage Account facility.

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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With a standard one-year subscription, the license needs to be verified once every thirty days. It will still work for up to 99 days, but with reminders and nag screens.

 

So if the applications won't open, your licensing has been broken or not valid for three months already. Did you get a new credit card and forgot to update the card number? Is there a firewall blocking the connection?

 

The quick fix (if payment is current) when offline, is to hook up your phone, open the CC desktop app, and then sign out/sign in. That gives you another 30/99 days.

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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Subscription all up to date. Checked on adobe.com. That's not the problem. Thanks for the suggestion though.

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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Thanks for the suggestion. Last logged into CC about a week ago to update apps. The issue was when trying to open the app with a terminally poor internet connection. Now all the apps are sulking and refusing to open without the internet.

The licence may be corrupted but that is not my place to fix.

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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How much RAM and spare hard disk capacity do you have?

Consider using the Adobe Cleaner Tool to remove the Adobe applications and have a clean install.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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And just for clarification, I am not getting a reminder. I am getting the option to connect to the internet or quit the app(s). If I could do so, one (very sub par and unprofessional) workaround would be to use a hotspot from my phone to validate the licence. But a) why should I? and b) I can't with the data esim I am using in Thailand.

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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Thanks, Derek. Would be a lot easier if adobe just did this for me: a file integrity checker seems pretty easy instead of me wasting half a day doing this. 

I simply don't save enough time using adobe's time-saving features to offset the time spent dealing with bugs like this.

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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Can you confirm your system specs (assuming you want to take some time to try to get the issue resolved)?

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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Sounds like something in your install is corrupt. I'd uninstall the CC desktop app and reinstall. I've been told that you get an option to "repair" before the actual uninstall, so that might be worth a try.

 

Before you complain about subscription - this kind of thing happened with perpetual licenses too, and were no easier to resolve.

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