Canon Pro 100S driver issues

[Philip15]

Hi,

I recently switched from Windows PC to Mac (Mac Mini). It seems great for using Lightroom and Photoshop, but when printing from PS it only seems to use the Mac AirPrint facility, which is limited in what you can control (eg it does not list the different printing papers I want to use).

I have a Canon Pro 100S printer, and the Canon website does offer firmware upgrades, but on the details for version 1.4 it doesn't list the Sequoia 15 as a supported OS.

Should I download this firmware anyway, or do I go for the only other option which seems to be a "suite" of utilities for the printer, the PRO-100 series ICC Profile Ver. 1.0.0 for Art Paper Printing (which does seem to support Sequoia).

I would be grateful for any advice, as I am new to Mac, having been a PC addict for many years!

[NB, colourmanagement]

@Philip15 this applies to canon too, I wrote this about Epson:

Epson / Mac: Add printer, AirPrint issue, here are some notes about Apple’s built in Gimp Print / Gutenprint based printer driver.

Best avoided.  It can print quite differently from the manufacturer's own driver software. 

Does the print driver look different? some options have changed?

Are media names the same as previous drivers you've used, e.g.. is 'Premium Luster Photo Paper' mentioned or are the media types just simplified names like matte or gloss? 

You'll be aware, I'm sure, that the selected media name in the driver must match the selection made when printing ICC profiling patches, (so the ICC profile and media type selection are linked) . BUT is the media name selected previously actually there in the list?

IF the media names listed differ (and have been simplified) then you are perhaps inadvertently using Apple’s default Gimp/ Gutenprint driver rather than Epson’s own. It's not just a matter of installing Epson driver software, you have to select it too. I do know it's very important to use Epson's own driver software. I tripped over this myself on a client site, the driver looked different and I put it down to an OSX update imposed style - took a while to work that one out.

Here's an example of what I'd expect to see in an Epson driver for media name options:

Can you access print settings in an application other than Photoshop, try Preview?

If not, a thorough purge may be in order, perhaps install drivers (downloaded from Epson) again: 

1. Delete all instances of Epson printers from 

System Settings (or System Preferences depending on Mac OS version) / Printers & Scanners -or- System Preferences>Print & Fax, whichever you have.

2. Then go to /Library/Printers and trash the whole Epson folder.

3. Delete the Epson LFP Remote Panel (IF you are using that utility).

4. Then go to Epson online and download the printer drivers yourself.

Do not let the Mac install the printer driver for you.

There’s one more tripwire - in System Settings (or System Preferences depending on Mac OS version) / Printers  - - - , when adding the connected printer

[i.e. click the padlock, enter your password and click the “+” button]

- watch out for the “Use" selection - I recommend you do not select "Airprint" there under "use", but, rather, manually set "use” to the printer name, which will then call on the manufacturer’s own software rather than the default Apple driver (that’s based on Gimp Print / Gutenprint, which misses out some printing options such as specific manufacturers media names). 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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[Philip15]

Many thanks for your helpful reply.

I have managed to download an updated driver for my Canon Pro 100S, and link it in the way you describe. I have done this through a USB connection to the printer. However, when I try to print from Photoshop, I still get the same dialogue box, which does not have any of the settings for the print that I am used to (such as paper types (Glossy, Pro Lustre etc) of print quality options. It does now seem to show my updated driver though. 

I did do a restart after installing.

I'll keep experimenting, but if you have any further thoughts, I would be really grateful!

[Philip15]

....so I've found a setting I didn't see before, where I can select to "use generic printer features". This was un-checked,  so I have now selected it, and I am getting many more print options (paper profiles, pront quality etc), although it is a very different dialogue box from my old Windows version! I'll do some printing and see how it goes.

[jane-e]

when I try to print from Photoshop, I still get the same dialogue box

By @Philip15

Try this: hold down the Spacebar while you choose File > Print to reset the Print dialog.

https://helpx.adobe.com/photoshop/kb/print-settings-option-unavailable-print.html

Jane

[Philip15]

Thanks Jane. That’s a useful re-set!
Philip

[jane-e]

You're welcome @Philip15 , I'm glad it's working for you now. 😊

Jane