cant enable "use graphics processor"

[FeLilith]

Hello,

I have a new PC with a modern gpu (rx580, 8 gb vram) and the latest drivers, however Photoshop doesn't allow me to enable the option "use graphics processor" inside the performance settings.

The system information windows has the following line in it:

The GPU Sniffer crashed on 08.01.2021 at 17:47:03

The sniffer-out.txt file has the following content:

Number of Launches: 11
stdout:
# Photoshop Version: 20201125.r.94 2020/11/25: 4b16c876033
Tester="Photoshop"
snifferStart="2021-01-08_17:47:02"
stderr:

[JJMack]

Which version of Photoshop are you using? If Photoshop 22.1 is your new PC running Windows 10 that is required for PS 2021 support.

[FeLilith · Accepted solution]

PS 22.1.0

But I already solved it myself. I managed to fix the problem by un- and then reinstalling the amd gpu drivers.

[JJMack]

Good to hear.

[NB, colourmanagement net]

Here are some suggestions from Adobe for GPU issues.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management