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Cant save gifs adobe photoshop 2025

New Here ,
Nov 04, 2024 Nov 04, 2024

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In the newest photoshop version 26, I can't save file as gif using legacy "Save as". It takes ages to load file before you can click "Save..." button. I've waited more than 30 mins and still nothing, circle keep showing that something is going on but nothing.

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correct answers 2 Correct answers

Community Expert , Nov 04, 2024 Nov 04, 2024

@ntz35972647ax4a 

 

Can you try converting your .mov file to another video format using Adobe Media Encoder or Adobe Express?

https://www.adobe.com/products/media-encoder.html

https://www.adobe.com/express/feature/video/convert

 

Jane

 

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Community Expert , Nov 05, 2024 Nov 05, 2024

mov and mp4 are container files. The actual video format is contained within the file e.g. the mp4 is likely to be encoded as H.264 which can be read by Photoshop and why converting has worked for you. That is why some files can be read and others cannot - it needs to be able to open the container and the codec to read the video format within it..

 

Dave

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Community Expert ,
Nov 04, 2024 Nov 04, 2024

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quote

I can't save file as gif using legacy "Save as".

By ntz35972647ax4a

 

Your screenshot shows that you are using Save for Web, not Save As. Can you confirm?

 

janee_0-1730718518625.pngexpand image

 

Also check to see if you are using these steps:

https://www.adobe.com/creativecloud/photography/discover/make-a-gif.html

 

Is it all files or only the one file? There might be something in the file.

 

Jane

 

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New Here ,
Nov 04, 2024 Nov 04, 2024

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Yes, I use Save for Web (legacy option). It happen to all files with timeline. I had no problems on version 25.11

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New Here ,
Nov 04, 2024 Nov 04, 2024

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It must be something with timeline, I checked now and it's very lagging when you move marker between frames.

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New Here ,
Nov 04, 2024 Nov 04, 2024

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Okay I dig a little bit more and it seems photoshop have problems with .mov aka QuickTime files. It was reported many times on this forum.

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Community Expert ,
Nov 04, 2024 Nov 04, 2024

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@ntz35972647ax4a 

 

Can you try converting your .mov file to another video format using Adobe Media Encoder or Adobe Express?

https://www.adobe.com/products/media-encoder.html

https://www.adobe.com/express/feature/video/convert

 

Jane

 

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New Here ,
Nov 04, 2024 Nov 04, 2024

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Yes, I converted .mov file to mp4 and now everything works as intended. Do you know if this bug will be fixed in the future?

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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mov and mp4 are container files. The actual video format is contained within the file e.g. the mp4 is likely to be encoded as H.264 which can be read by Photoshop and why converting has worked for you. That is why some files can be read and others cannot - it needs to be able to open the container and the codec to read the video format within it..

 

Dave

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Community Expert ,
Nov 04, 2024 Nov 04, 2024

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@ntz35972647ax4a 

 

You're welcome and I'm glad this solution works for you! 😊

 

As to your second question, I am a volunteer and do not work for Adobe. Save for Web was released in PS 5.5 in 1999 — the same version that first enabled transparency. Adobe has kept Save for Web for those who need it, but have labeled it legacy and have said it will not be updated.

 

Jane

 

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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@jane-e How is this a correct answer? Are you a real person?

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@defaultwfh33hxujeyg Read the thread, the OP confirmed the problem they were having was with Quicktime files which is why the correct answer was to convert the file.

 

As to your personal dig - please read the community guidelines before posting https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

 

Dave

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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The title of the thread is "Cant save gifs adobe photoshop 2025"

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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That is why you need to read beyond the title, created by the original  poster with the issue, and find what the actual issue is that they are experiencing. If you have an issue, start a new thread.

Dave

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@defaultwfh33hxujeyg 

 

I see that all six of your posts on the Community forums have been Replies in existing threads to tell Staff and Volunteers that they are wrong or to question whether they are a real person. Most often the OP is the one who marks a post "correct". If the answer to someone else's post does not help you, then you might consider starting a new post with details and screenshots so we can better assist. We are happy to help!

 

Jane

 

 

janee_2-1738178318668.pngexpand image

 

janee_3-1738178416455.pngexpand image

 

 

janee_1-1738178200035.pngexpand image

 

 

janee_0-1738178122079.pngexpand image

 

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Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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Yes indeed. 

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