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George31335245hba1
Participant
May 18, 2024
Question

cant see previous version history for creative cloud files has disappeared

  • May 18, 2024
  • 4 replies
  • 1182 views

I changed my sync folder in the creative cloud app and after that i cant see the history of the files i have saved to my creative cloud. All version history on all files is gone and the feature has just seemed to disapear, just like when files are saved on a hard drive. How do i fix this? Thank you

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    4 replies

    Conrad_C
    Community Expert
    Conrad_CCommunity Expert
    Community Expert
    May 20, 2024

    Did you mark the Version History states you wanted to keep? As shown in the screen shot below, it says that any un-marked states are deleted after 30 days. If you did not mark any states and it’s been more than 30 days, then it’s normal and expected for them to be gone. The screen shot below is from the Photoshop desktop app, but it works the same in Creative Cloud in a web browser.

     

     

    Where did you change the “sync folder,” can you show a screen shot? I don’t think changing the sync folder would have any effect on this, for two reasons: A sync folder is specific to one computer, but the version history isn’t: Version History is maintained at the Cloud Documents server, independent of any client. The other reason is that if you are talking about the old sync folder for Creative Cloud Files (synced files), those are different than Cloud Documents so that setting would not affect Cloud Documents Version History; and also, Creative Cloud Files is discontinued.

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      Shan5CBD
      Participant
      May 20, 2024

      I didn't know there's a Version History tab in PS. I usually check my file history in CC. Anyway, thank you for this! I can see them now. 

      Conrad_C
      Community Expert
      Conrad_CCommunity Expert
      Community Expert
      May 20, 2024

      Great!

       

      One of the advantages of Cloud Documents is that their features are visible across all forms of the app: Windows/Mac, mobile, and web. Version History is a Cloud Document feature, so you can always check Version History for the same document in Photoshop for Windows/Mac, Photoshop for iPad, and Photoshop for the web.

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      Shan5CBD
      Participant
      May 20, 2024

      I don't think Adobe disabled this feature, as I saw this link below about how to use it, and it was updated just last month. Perhaps a bug? 

       

      Link: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

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      Shan5CBD
      Participant
      May 20, 2024

      Mine was gone too. I was about to use that feature, but it's gone. That tool was very useful to me. 

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      May 19, 2024

      If we are talking about the same thing, you may be out of luck as Adobe are no longer supporting preset syncing.

      SEE LINK

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        George31335245hba1Author
        Participant
        May 19, 2024

        no, What im talking about is when you go on the history of a file. If it is saved to your cloud you are able to see older versions of that file. Im not able to see older versions of a file anymore. how do i fix this

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