Charged for free trial

[Mangaliso]

Hi Why did I get charged for a free trial for photoshop how do I get refund 

[DaveJCummings]

When did you sign up?  If anything,  I would call up Adobe's customer service,  because they would be able to help you in reversing any charges.

[Laura25117045ec87]

I've signed up in March for a free trial. And cancelled it before the 10th day of trial. I have been debited since then even if I haven't used the website at all cause I was sure I've cancelled it. Could you refund me the last payment you have made without my consent please. Many thanks 

[Peru Bob]

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@Laura25117045ec87 wrote:

 Could you refund me the last payment you have made without my consent please. 

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We are not Adobe employees on this user to user forum and can't do that.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob · Accepted solution]

[Oliver5E91]

I cant see that, Im signed in, on Chrome, cookies allowed, still no option. So please, how can I contact somebody to help me?

[gener7]

https://helpx.adobe.com/contact.html

At the bottom of the page, look for "Contact Us"

[Oliver5E91]

there is nothing...

[gener7]

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Try it again.

[Oliver5E91]

that doesnt really help...

[gener7]

Clicking the blue "Start now" should get you a chat bot.

Adobe Creative Cloud and Acrobat: 800-585-0774  It might be off during the weekend, so try tomorrow.

[Oliver5E91]

Im trying it but the chat bot just doesnt appear...

[Warren Heaton]

You can call Adobe Support as well.

[Osvaldo5CB3]

I was also charged for a free trial, I did cancel it 5 days before the trail deadline date.  Sometimes I feel Adobe is just out to get my money.  I am sure they will fight tooth and nail to avoid giving me refund. I was charged $22.39 and it didn't even do what I wanted to try out.  Adobe website is horrible,  and everyhing about it leaves me with a bad taste. I am actually thinking of cancelling all my plans!!

[Ajoya5E95]

Tell me about it I am trapped in a year plan now. Have any tips on how to get out of this? 

[Osvaldo5CB3]

I was able to reach an online chat with an Adobe agent and cancelled the 'free trail' that I was charged for. It was difficult to find it , but if you click on the 'help' tab somewhere it shows up. If you are patient enough to communicate by text on this online chat box, I suggest you do it. They even refunded me for the trouble.

good luck,
Osvaldo