Participant

Question

(Cloud documents) something is preventing syncing ERROR using iPad Pro

Forum|Forum|4 years ago
January 24, 2022
6 replies
3777 views

Dear community

i was drawing on Photoshop using my iPad Pro.
Since I have opened my photoshop account with my PC (windows 10), I cannot sync my drawings on the cloud from my iPad. It says "(Cloud documents) something is preventing syncing"

can someone help me ?🙏

thanks

This topic has been closed for replies.

NOVELETTE

Inspiring

I'm having the same issue as Corentine since Monday 2Jan 2023, my device is iPad Pro Version iPadOS 16.2.

I'm really getting fraustated.

Novelette

N

nikatien22215035pn2z

Participant

Having the same issues. Becoming a joke, I cant sync any files from pc to ipad or vise versa.

K

karenj1417454

Known Participant

Same here. It was working three days ago, now it is not working even though I have tried all of the solutions. I need this feature. Help!

C

Christine25390108gc8x

Participant

I'm having the same problem. When I click on the cloud it says this

D

DaBee

Known Participant

yes it was the same message same with mine. see above I found a soloution that worked in my case.

T

TyFerrie

Participant

Same issue here. Would love to find a solution. Its such a non-descript error message. The internet has thus far provided no assistance.

D

DaBee

Known Participant

I have the same issue I have logged out of Adobe on both Mac and iPad logged i again in 2 ways Mac then iPad , out again and back in ipad the Mac same result so thing is preventing synching error shows . I was able to create in when I used the remove backround feature in cc on the ipad it saved in the cloud direct from the interface I can access those files from ipad and Mac. No others plus I can't delete one image on my ipad after editing it on ipad it is stuck this item cannot be deleted something is preventing synching .

D

DaBee

Known Participant

Same issue in all cc aps on iPad that I've tried. Here's a snap shot from photoshop on iPad

italosan

Community Expert

Hi, have you tried logging out and back in your Adobe account?

C

Corentine22804049330kAuthor

Participant

Yes, but the problem remains.

I found another discussion on the community where a guy had the same problem with his computer (screenshot below). This guy saved the file to cloud document from his computer which allowed syncing and access from iPad.

but my problem is coming from my iPad (not from a computer). I don't know how to save a photoshop file to cloud document on iPad.
would you have any advice?

jane-e

Community Expert

@Corentine22804049330k wrote:

I don't know how to save a photoshop file to cloud document on iPad.

When you work with Photoshop for iPad, it's an automatic save to .psdc on the Cloud. All you do is close the document (after confirming that you don't need to Undo first).

When I click the Cloud icon, the message box says, "You're online". Can you check to see if your iPad is online? That would prevent syncing and would be an easy fix.

I also see that the app is not showing your avatar. When you open the Creative Cloud app, are you properly signed in? You might sign out of CC on both your iPad and desktop, then sign back in with your Adobe ID and password.