(Cloud documents) something is preventing syncing ERROR using iPad Pro

Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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Dear community

 

i was drawing on Photoshop using my iPad Pro. 
Since I have opened my photoshop account with my PC (windows 10), I cannot sync my drawings on the cloud from my iPad. It says "(Cloud documents) something is preventing syncing"

 

can someone help me ?540F0881-5A78-43D0-8CBA-34EDCFD384ED.png🙏🏻

thanks

 

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iPadOS , Windows

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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To complete, I want to sync my drawings (currently on my iPad) on the cloud to get access from my computer (windows)

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Explorer ,
Jul 06, 2022 Jul 06, 2022

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' l have the same issue new iPad says something is preventing synching

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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Hi, have you tried logging out and back in your Adobe account?

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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Yes, but the problem remains.

 

I found another discussion on the community where a guy had the same problem with his computer (screenshot below). This guy saved the file to cloud document from his computer which allowed syncing and access from iPad.

but my problem is coming from my iPad (not from a computer). I don't know how to save a photoshop file to cloud document on iPad. 
would you have any advice?
E3AE2D06-0C1A-4D18-833D-8BF0C17177F4.png

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Adobe Community Professional ,
Jul 06, 2022 Jul 06, 2022

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@Corentine22804049330k wrote:

I don't know how to save a photoshop file to cloud document on iPad. 


 

When you work with Photoshop for iPad, it's an automatic save to .psdc on the Cloud. All you do is close the document (after confirming that you don't need to Undo first). 

 

When I click the Cloud icon, the message box says, "You're online". Can you check to see if your iPad is online? That would prevent syncing and would be an easy fix.

D005B43F-7AC3-422B-8223-49723928571D.jpeg

 

I also see that the app is not showing your avatar. When you open the Creative Cloud app, are you properly signed in? You might sign out of CC on both your iPad and desktop, then sign back in with your Adobe ID and password.

 

6CD03E57-242C-44D5-845F-270286C8CA16.jpeg

 

Jane

 

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Same issue here. Would love to find a solution. Its such a non-descript error message. The internet has thus far provided no assistance.

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Explorer ,
Jul 15, 2022 Jul 15, 2022

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I have the same issue I have logged out of Adobe on both Mac and iPad logged i again in 2 ways Mac then iPad , out again and back in ipad the Mac same result so thing is preventing synching error shows . I was able to create in  when I used the remove backround feature  in cc on the ipad it saved in the cloud direct from the interface I can access those files from ipad and Mac.  No others plus I can't delete one image on my ipad after  editing it on ipad it is stuck  this item cannot be deleted something  is preventing synching .

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Explorer ,
Jul 15, 2022 Jul 15, 2022

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Same issue in all cc aps on iPad that I've tried. Here's a snap shot from photoshop on iPadE3029718-47B3-4445-9A25-5E2D210464BC.png

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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@DaBee 

 

Can you please tap on the Cloud icon with the red exclaimation point in the upper right and show us what it says?

 

2C8A36B6-0663-4069-8531-FE36C8DADD3C.jpeg

 

~ Jane

 

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New Here ,
Jul 25, 2022 Jul 25, 2022

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I'm having the same problem. When I click on the cloud it says thisiPad cloud error.png

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Same here.  It was working three days ago, now it is not working even though I have tried all of the solutions.  I need this feature.  Help!

 

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