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Phương227055987kcs
Participant
January 18, 2022
Answered

Cloud Storage is full in Lightroom, macOS

  • January 18, 2022
  • 3 replies
  • 3125 views

Hi guys,

I just bought combo Lr & PTS. And this combo I have 20GB in cloud storage. But when I open PTS app in desktop, it notice cloud storage is full (I used 2,2GB). I don't know why that. Please see screenshot I insert allow. Hope you reply me soon. Thank you!

 

{Title edited by Moderator}

This topic has been closed for replies.
Correct answer Phương227055987kcs

Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

3 replies

Y
Yana28946912d3ka
Participant
March 18, 2023

same issue, no files saved but storage is full

 

C
Carly3002268607qy
Participant
July 28, 2023

Was this ever addressed? I'm having this issue now. I have no idea where these files are stored or how to clear up space.

 

R
RozeeB
Participant
March 4, 2022

Hi!

How did you fix it?

Ranjisha Sengupta
Ranjisha Sengupta
Legend
May 23, 2022

Hi there,

Do you see the same issue? Did you try re-logging into the account? Did you try deleting the files permanently? If not, try these steps: https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

Let us know if it helps.

Thanks

Ranjisha

    D
    danielg20132241
    Participant
    June 1, 2022
    I deleted all the files before first contacting you. Tried re-logging into the account. Same issue.

    Even odder, though because when I logged back in, I found these two items on my laptop version of Photoshop:





    How can those both be true? Could this be related to the fact that I use Photoshop on both my laptop and my desktop? I’m having the same issue with my desktop version, despite having deleted files there, too?

    I noted that under Deleted files there is a number of days listed. Could this be an issue? Is there a way to delete all those deleted files immediately?

    Thanks.
    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    January 18, 2022

    Hi there,

     

    We are sorry about the storage issue experienced. 

    Can you please help us with your registered e-mail ID? Would you mind re-login into the app? What does Creative Cloud storage show? Is the app up to date?
    We're here to help, just need some info.

     

    Regards,

    Ranjisha

    P
    Phương227055987kcsAuthorCorrect answer
    Participant
    January 19, 2022

    Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    January 19, 2022

    Glad to hear that it's resolved. Let us know whenever needed. 

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