Cloud Storage is full in Lightroom, macOS

Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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Hi guys,

I just bought combo Lr & PTS. And this combo I have 20GB in cloud storage. But when I open PTS app in desktop, it notice cloud storage is full (I used 2,2GB). I don't know why that. Please see screenshot I insert allow. Hope you reply me soon. Thank you!

Screen Shot 2022-01-18 at 14.34.16.pngScreen Shot 2022-01-18 at 14.35.50.png

 

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correct answers 1 Correct answer

Community Beginner , Jan 18, 2022 Jan 18, 2022
Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi there,

 

We are sorry about the storage issue experienced. 

Can you please help us with your registered e-mail ID? Would you mind re-login into the app? What does Creative Cloud storage show? Is the app up to date?
We're here to help, just need some info.

 

Regards,

Ranjisha

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Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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Thank you for reply me. Yesterday, I fixed and now my Adobe PTS accout updated from 2GB to 20GB already ^^

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Glad to hear that it's resolved. Let us know whenever needed. 

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New Here ,
May 16, 2022 May 16, 2022

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I have the same issue.  Although I have only a couple of GB stored in the Cloud, on both my desktop and laptop, it says that I have used 20.3 GB of my 20 GB storage.  I tried saving all my Cloud documents onto my desktop and deleting them all from the Cloud.  I get the same message. What's worse, I can't save anything to the Cloud because Photoshop thinks I've exceeded my quota. I'm on a Mac and using Monterey 12.3.1 (the latest update).  My Photoshop is updated as well.  Doesn't help to close or reopen the application.  Any suggestions?  Thanks  Vivian

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New Here ,
May 21, 2022 May 21, 2022

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I had to go to deleted files and pemanently delete them to gain back my cloud storage ❤️

 

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Hi!

How did you fix it?

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi there,

Do you see the same issue? Did you try re-logging into the account? Did you try deleting the files permanently? If not, try these steps: https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

Let us know if it helps.

Thanks

Ranjisha

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New Here ,
Jun 01, 2022 Jun 01, 2022

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LATEST
I deleted all the files before first contacting you. Tried re-logging into the account. Same issue.

Even odder, though because when I logged back in, I found these two items on my laptop version of Photoshop:





How can those both be true? Could this be related to the fact that I use Photoshop on both my laptop and my desktop? I’m having the same issue with my desktop version, despite having deleted files there, too?

I noted that under Deleted files there is a number of days listed. Could this be an issue? Is there a way to delete all those deleted files immediately?

Thanks.

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