'Configuration error' followed by crash, how do I get rid of it? (CS5)

[Funkrush]

Hi fellow Photoshoppers,

This message pop's up a million times and crashes my Finder and Photoshop. I can't use Photoshop. I just can't. What do I need to do to fix this (without reinstalling CS5)? I'm not convinced reinstalling everything will solve the problem.

To Adobe:

How the f*ck dare you ask € 2,735.81 for this piece of CR*P. The interface has actually become WORSE!!! I don't know how you did it Adobe, I'm royally pissed off. Jesus Christ! AAAAARGGG.

DO YOU PEOPLE BETA TEST??!?! AT ALL?!?!?!!!!!!

[J453]

Can you post the crash log so we can help determine what's going wrong?

[Funkrush]

Hi Jeffery,

Were can I find this crash log? Or what app do I need to generate one...

Jonatan

[J453]

Does the Crash Reporter Dialog ever show up?

The logs would be in your user directory ~/Library/Logs/CrashReporter

I'm checking with some other folks on what might cause this to happen.

[Funkrush]

There is no Photoshop related crash log in that folder.

Photoshop and Finder don't accually crash. They "jam". They stop functioning but don't crash, Photoshop opens so many warning dialog boxes that OSX just 'jams' and it takes like 10 minutes to open 'activity monitor' (the app I use to force kill Photoshop).

Once Photo is killed everything works fine, no crash reporter appears, no crash log is created.

[J453]

OK. Does the Configuration Error happen on launch or do you have to choose a command once Photoshop is open?

[J453]

I've got an email out to the team for some help. Can you check the permissions of the preferences folder? See this thread:

http://forums.adobe.com/thread/628368?tstart=0

[Funkrush]

This trick doesn't work. I fixed the permission of the individual photoshop pref file and the entire preferences folder, both didn't work.

[Dramenon]

One idea: Was Photoshop installed in the default location? Or to another location or drive?

[Funkrush]

As soon as the 'loading screen' is gone and the UI loads I get the first error message followed by a lot more... It happens without a command.

[J453]

Can you try one more thing? Please create a new OS X user account and try running Photoshop from that user.

[Chris Cox]

DO YOU PEOPLE BETA TEST??!?! AT ALL?!?!?!!!!!!

Over 5000 people beta tested Photoshop CS5.   Yes, we beta test pretty hard.

And I don't recall seeing this particular problem before.

[Funkrush]

First:

I'm sorry about the rant. Of course you beta test your applications, I get that. It's just that my experience has been really buggy and painful, for both CS4 and CS5. It frustrates me because I have no other choice as a graphic designer, you guy's make the best software out there for creative professionals, period. When I pay €2700 for 5 applications I want them to work correctly and not have to fix permissions and spend hours and hours fixing stuff that I'm not even supposed to know the existence of.

I'm sorry if I'm insulting the UI team at Adobe. The UI looks clunky and not at all like a native Mac app. It feels like a Windows app ported to the Mac. I hate it. The way the creative suite completely ignores features like Exposé, Spaces and all the native OSX keyboard shortcuts.

Second:

I created a second user account and ran Photoshop. Same exact problem.

I have both CS4 and CS5 installed in:

user > applications > Adobe

[Chris Cox]

It feels like a Windows app ported to the Mac

Funny, the windows users say the reverse.

Most of Photoshop really is native OS controls.  But we have to create new designs when the OS doesn't provide what we need (just like all the (non-matching) Apple apps).

[Chris Cox]

We're still asking around about the configuration error.  So far, nobody admits to putting up an error message like that (it's not from Photoshop, that's for sure).

[Dramenon]

Another idea > if you can open the Prefs and turn off "Load Extension Plugins" or all the check boxes there under "Extension panels". Then restart Photoshop...

[Funkrush]

Sorry Daniel,

This not working either. I can open the preference pane and uncheck the checkbox but it's not making a difference.

[Funkrush]

Funny:

[Funkrush]

I assume you guy's know this website:

http://adobegripes.tumblr.com/

There are a lot of CS5 gripes as well.

[Chris Cox]

I assume you guy's know this website:

http://adobegripes.tumblr.com/

Yeah, it's hilarious how often he's complaining about 100% pure OS widgets being "faked" by Adobe.  He's identified some real issues, but the number of times he's completely off base really doesn't help....

[Funkrush]

Yes that guy is very rude, so was I. Sorry for that. I'd like to remove my rant but unfortunately I can't edit my first post.

[Guest]

If you load without plugins does the error still appear? Try renaming plugins to "~Plug-ins" and then restart Photoshop. Another thing to try: does the same error appear when running in 32-bit mode ? CMD+I on the application and then choose "Open in 32-bit mode".

Barry

[Crystal-Lite]

I wish I hadn't looked at the link you provided, the language is disgusting!!!

[sanjeev1]

Hi,

Can you please get amt3.log and oobelib.log files from /tmp location?

1. Open File Finder

  2. Select Go from menu and enter /tmp

thanks,

Sanjeev

[Guest]

Can you post the amt3.log file from the /tmp folder on your machine?

You can get to /tmp by using the Finder's "Go" menu and selecting "Go to Folder".

Thanks,

Bill