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melvynw31626612
Known Participant
February 21, 2023
Question

Contact details

  • February 21, 2023
  • 3 replies
  • 1600 views

There are no contact details anywhere on the adobe website. I would like an answer to a technical question but they have decided not to speak to anyone ever. Not even an email address or online chat. Nothing. Nothing at all. They absolutely do not want anyone contacting them ever about anything. Anyone got any ideas?

    This topic has been closed for replies.

    3 replies

    R
    Renato22251970hpcv
    Participating Frequently
    March 14, 2023

    I searched everywhere and i have the same problem. Ill cancel the subscription because i get an error when exporting and nobody can help on this....

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    March 14, 2023

    Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

    https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

     

    What have you done for trouble-shooting so far? 

    Are you exporting to a local volume or across a network? 

      R
      Renato22251970hpcv
      Participating Frequently
      March 14, 2023

      i´ve changed the exportation path (external drive, internal, etc). reseted the graphic drivers, reinstalled the software, check all updates

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 21, 2023
      I would like an answer to a technical question but they have decided not to speak to anyone ever. 

      … 

       

      Could you be more specific about the »technical question«? 

      While there are certainly things only Adobe Personnel can help with I wonder if the regulars here might be able to help with this particular one. 

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        February 21, 2023

        Hi

        You can contact support via this link, the chat support icon is located bottom right, make sure your browser allows pop-ups and cookies, type agent to chat with a human

        https://helpx.adobe.com/ie/contact.html

          R
          Renato22251970hpcv
          Participating Frequently
          March 24, 2023

          as you may see, that icon doesnt appears in my pannel...

           

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          March 24, 2023

          @Renato22251970hpcv 

           

          We can assist with many issues here and Adobe staff is also on these forums.

           

          That being said, when the chat icon does not appear for you, it's because it's been blocked at your end. There are several reasons for this. If your browser blocks the Chat window, try the troubleshooting tips here:
          https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

           

          Also try the link to auto-open the Chat:
          https://helpx.adobe.com/contact.html?rghtup=autoOpen  

          There are two other ways to reach Adobe Customer Care:

          You can send a tweet to @AdobeCare.

          Find phone numbers for your area here:
          https://helpx.adobe.com/contact/phone.html 

          Do not reply to PMs, which are likely to be scammers, and you are correct that Adobe does not do support by email.

          ~ Jane

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