Content Credentials is not working to me anymore. I didn't use it for a while and it keeps on having errors since a few days I'm trying. I also deleted preferences, installed photoshop from scratch and nothing works. I even tried disabling GPU acceleration (even if it's not related).
I hope that this can be fixed soon or at least some kind of workaround for using it.
thank you for reporting it and sorry you're seeing this issue
To help us figure out what is going on and how to fix it, could you
1. Open Help->System Info, copy it and either post here or DM me?
2. Launch PS, open any file, open Export As dialog.
then go to browser and paste: http://localhost:56433/api/health
-let us know which version it reports
I tried the suggested steps:
1. When i choose system info photoshop becomes unresponsive and then hangs
2. The address can't be reached
>> 1. When i choose system info photoshop becomes unresponsive and then hangs
Can you try restarting machine? Or try holding Shift keys while launching Photoshop so it will not load 3rd party plugins
>>The address can't be reached
with Photoshop running and Export As dialog open?
could you also send us UXP log? You can find it in
/Users/<username>/Library/Logs/Adobe/Adobe Photoshop 2022
C:\Users\<username>\AppData\Roaming\Adobe\Logs\Adobe Photoshop 2022
It will be the most recent one with a name like “UXPLogs_2022-02-16_11-48-00_815357.log”
(you can direct message me the log or email it)
I sent you the log through email right now
About the system info through the help menu it keeps on doing nothing and hanging even after restarting ot holding shift
The path for the logs was slightly different from the one you reported. Here is the one i used
c:\Users\<user>\AppData\Roaming\Adobe\Adobe Photoshop 2022\Logs
thank you for the logs and for your reply with more info!
Because System Info is not working too, it might indicate that the problem is not with Content Credentials, but something else is not working right (which is causing Content Credentials not to work)
Could you try "Repair" Creative Cloud Desktop? Go to Add/Remove program, and try either Repair option for Creative Cloud Desktop, or Uninstall - then choice 'Repair'?
I've just tried it and nothing changed.
Could it be something I installed? My machine is also used for development purposes.
I'm sending you privately the system informations generated by dxdiag and the full list of installed software
I don't know why and i really have no idea but a few minutes ago it started working.
The System info still hangs everything
If open the link you sent in the first reply it reports this
Hi @franzipol ,
If the sys info hangs, that usually refers to a GPU issue, try:
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Post the text from that file in a reply here.