Cooltype.dll error crashes Photoshop 2020 on file open

Report · Dec 10, 2019

Photoshop 2019 functions normally, but PS2020 crashes attempting to open any acceptable file. Windows 10 pins the blame on Cooltype.dll, an Adobe component. Adobe Support sent a replacement CoolType.dll file, didn't solve the issue

Faulting application name: Photoshop.exe, version: 21.0.1.47, time stamp: 0x5dc286d5
Faulting module name: CoolType.dll, version: 5.17.0.44658, time stamp: 0x5d8007fa
Exception code: 0xc0000409
Fault offset: 0x000000000026c784
Faulting process id: 0x2bc0
Faulting application start time: 0x01d5ad38ebc96370
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2020\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop 2020\CoolType.dll
Report Id: f5215565-8412-4d25-b9b5-d42babd64291
Faulting package full name: 
Faulting package-relative application ID:

Attempted Fixes

Deleted and reinstalled CC and all apps
Deleted all preferences
User Account Control (UAC) is disabled
Use of GPU hardware support is disabled

System Information

AMD Ryzen Threadripper 1950x, 16 cores, 64-bit, chipsets and BIOS are current
2 GTX 1080 GPUs in SLI configuration, 8GB each, drivers are current.
64GB system RAM

Report · Dec 10, 2019

Hi there,

Sorry that Photoshop 2020 v 21.0.1 crashes while opening a file. Let us try to make it right,

Could you please update to the latest version of Photoshop 21.0.2 from the Creative Cloud desktop app and let us know if that helps?

Thanks,

Akash

Report · Dec 11, 2019

Version 21.0.2 is already installed. All PS2020 versions have been installed on the days they were made available via CC Desktop,

Report · Dec 12, 2019

Hi Mlinder,

Thanks for providing the data on what you've tried so far and sorry about these Cooltype crashes with Photoshop.

When did this start for you? Can you think of anything that might have changed on your system that might contribute to this crash starting?

To investigate, would you be able to provide us with Photoshop's Help > System Info dialog text?

Feel free to paste it as a threaded reply to me here.

Also, when you crash, do you get a crash report popup? If so, have you been entering your email address into the crash report, or can you provide the crash report text here? (You could upload/attach a txt file to the thread as well)

Get back to us when you can and we'll see what we can discover from there.

Regards,

Pete

Report · Dec 13, 2019

Hi Pete,

This issue began with the arrival of PS2020. None of the updates have helped, and I've been forwarding popup crash reports — lots of them — complete with my email address to no avail, only a few subsequent popups indicating that Adobe "may have found an solution" — a web page, blaming my GTX 1080 GPUs and mistakenly suggesting I've not kept my drivers current. Still, that led to an extensive checkup with Nvidia support that proved the theory to be nonsense, a total waste of time.

I'm certain the culprit is Extensis Suitcase Fusion 9, the font management app which has changed its operability methods for CC2020 apps, dropping the use of plugins for individual CC apps in favor of an approach that crashes Premiere Pro 2020 as well as Photoshop 2020 — generating Premiere Pro 2020 application errors identical to Photoshop 2020 and which also blame CoolType.dll.

Faulting application name: Adobe Premiere Pro.exe, version: 14.0.0.572, time stamp: 0x5db270aa
Faulting module name: CoolType.dll, version: 5.17.0.44522, time stamp: 0x5d684a7a
Exception code: 0xc0000409
Fault offset: 0x000000000026bf04
Faulting process id: 0x3974
Faulting application start time: 0x01d5b18abeba5394
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\CoolType.dll
Report Id: 81759af5-2462-4ca1-93d4-8c8c6fe4f8f4
Faulting package full name: 
Faulting package-relative application ID:

I have also discovered that when I terminate Extensis' Font Management Core process in Windows Task Manager, then relaunch Suitcase Fusion, both PS2020 and PPro2020 work perfectly, but ony after the relaunch of the Suitcase Fusion app is closed. Only then does an apparently benign version of the font management process become visible in Task Manager, allowing normal use of the CC apps until the next Windows bootup when Suitcase Fusion autoloads in the background. Extensis is in denial, but the workaround speaks for itself. And, both Photoshop 2019 and Premiere Pro 2019 have continued to function normally and without interruption before and after installing their 2020 iterations.

I've written a .bat file that performs the terminate-and-relaunch workaround with a single click. All that remains is to close the Suitcase app following font selection.

@echo off
taskkill /F /im FMCore.exe
TIMEOUT /T 2
Start ""  "C:\Program Files\Extensis\Suitcase Fusion\Suitcase.exe"
exit

It's clumsy, but I can now run PS and PPro's 2020 versions as they were intended. Per your request, Photoshop2020's System Info data follows.

Best,

Michael

Adobe Photoshop Version: 21.0.2 20191122.r.57 2019/11/22: e3e4068e635  x64
Number of Launches: 54
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 16
Logical processor count: 32
Processor speed: 3394 MHz
Built-in memory: 65412 MB
Free memory: 53938 MB
Memory available to Photoshop: 59931 MB
Memory used by Photoshop: 90 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.16.14
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=632, left=3840, bottom=1712, right=5760
Display: 3
Display Bounds: top=648, left=-1920, bottom=1728, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce GTX 1080"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4141"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1080/PCIe/SSE2"
glgpu[0].GLRendererID=7040
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_eb2e336f678f7f83\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_eb2e336f678f7f83\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_eb2e336f678f7f83\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_eb2e336f678f7f83\nvldumdx.dll"
glgpu[0].GLDriverDate="20191120000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce GTX 1080"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.41"
clgpu[0].CLBandwidth=2.32387e+11
clgpu[0].CLCompute=3392.31
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=8192
clgpu[1].CLName="GeForce GTX 1080"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="441.41"
clgpu[1].CLBandwidth=2.7149e+11
clgpu[1].CLCompute=3390.84
License Type: Subscription
Serial number: 90970295701403426756
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\MICHAE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  D:\, 465.2G, 236.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2019/11/20-15:01:25   97.614776   97.614776
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685   
   AdobeSVGAGM.dll   AdobeSVGAGM   97.614776   97.614776
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/11/20-15:01:25   97.614776   97.614776
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.40.48685   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.0   
   Plugin.dll   Adobe Photoshop 2020   21.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.0   
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   97.614776   97.614776
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Cineon.8bi”
   Clouds 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Mean 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Measurement Core 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “MeasurementCore.8me”
   Median 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Radiance.8bi”
   Range 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Extensis  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Extensis_Photoshop_HTML\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · Dec 17, 2019

The problem lies with Extensis Suitcase Fusion, a font management app, and its installation procedure of auto-starting in the background at bootup. The issue also applies to Premiere Pro 2020 which has been crashing at its splash screen. Cooltype.dll is innocent — though named in Windows application errors, Windows captured only the moment in time when PS2020 crashed. Here's a workaround...

Delete Extensis Font Management Core in Windows Task Manager's processes tab.
Relaunch Suitcase Fusion, then close its Window. Doing so creates a new font management process which will successfully run in the background.
Photoshop 2020 should now allow you to open documents.

Extensis support group Zendesk, which has been steadfastly in denial over the issue, declined to comment when I reported this workaround because I'd created a batch file to perform these actions with a single click. Extensis considered that "third-party software" a support deal-breaker. Zendesk washed their hands of the problem, not the first time they've done so when Suitcase Fusion has had issues.

For a more permanent fix, remove FMCore.exe from Startup in Task Manager. Just remember to launch Suitcase Fusion, then close its Window before launching Photoshop 2020 or Premiere Pro 2020. Haven't tried the process in After Effects 2020.

Report · Feb 19, 2020

Hello, I suggest also to try to update to Photoshop 21.1, as a fix for cooltype crash is also listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

Report · Feb 26, 2020

Thanks for the update! This was a weird one involving Type 1 fonts, Suitcase Fusion and the Adobe mystery allergy to CoolType.dll — or vice-versa. Happily, it's all been workd out, yet which fix was the magic bullet, I'm afraid we'll never know. Still it's great that Adobe and TrueType are BFFs again!

Cooltype.dll error crashes Photoshop 2020 on file open

1 Correct answer

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