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Copy-pasting image results in a completely blank layer

Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Just upgraded to 24.2. I use Select > Subject, touch up the selection in Quick Mask, copy it and when I paste it into another document, expecting to get the image I copied, I get a new layer with no pixels in it at all. A quick Google led me to try disabling "Multithreaded compositing" in Settings > Performance, but that didn't change anything. Nothing is locked, no layer masks, just frustration.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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I'm not able to replicate the issue. 

Are the pixels you want selected when you choose Copy?

You could try resetting preferences.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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I can not replicate either on Windows so its on your machine, not a bug. Try with preference reset as suggested Preferences in Photoshop (adobe.com) Try using drag and drop or manual method, if reseting does not help you can drag folder back where it was and restore previous preferences.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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You're sure you're not copying from an adjustment layer? Happens to me all the time.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Thank you for your rapid response! I did reset the preferences, I also tried copy-pasting from other images. Nothing worked. I actually re-installed the previous version (23.5.4) and that solved it. Thanks again!

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Thank you for the quick reply, I thought I might get an answer in a few days/weeks/months. Re-installing the previous version (23.5.4) solved it. But I'll keep this in mind for next time. Thanks again!

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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I wasn't, but yeah, I do that a lot.

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @PaulaG0512 sorry to hear this.

Would it be possible for you to share a video of your workflow so we all can see what you are seeing?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Hi @PaulaG0512 are you exiting Quick Mask before you copy and paste?

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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@CoryShubertHi, yes, I can do that later tonight.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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@kevin Yes, I was, although I do forget a lot

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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@PaulaG0512 

 

For testing purposes, do you get the image when you make a selection then use Cmd+J to copy it to a new layer?

 

Jane

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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You could try uninstalling and reinstalling with the Adobe CC cleaner tool. That tool can sometimes fix problems that do not get fixed with a regular uninstall/reinstall. 

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