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Could not complete your request because of a program error

Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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It seems that there are many discussions for the same error however none of the solutions in those threads have I managed to get to work.

 

The error message started out of nowhere, as I hadnt updated Photoshop nor Windows and I started to get the error message out of nowhere. Currently I cant:

  • Open or create any files, it just blanks and when I try to close the app I get the "Could not complete your request because of a program error" message and  I have to end task through the Task Manager.
  • For the rotate tool (when I can open a file in the older versions) I also get a "This tool is only for documents where OpenGL is enabled" even though OpenGL is enabled and was never turned off.
  • When I can open a file, I cant use many of the tools such as Transform or even rotate (for the canvas)
  • Even when I try to use the Photoshop User Diagnostics I cant run it because I get the same error message.

 

Ive tried almost every solution in the other threads to no success, including:

  • Uninstalling Photoshop along with the preferences,
  • Updating and going back to all versions available,
  • Updating Windows and all drivers,
  • Enabling all GPU settings, defaulting Photoshop to use exclusively GPU

 

I am currently on Windows 10 Home Version 22H2 and Photoshop 25.0 however as mentioned I have tried going back to all version currently available including 22.2 and all versions of 24. I can open files in some of the older versions but the Program Error persists. I use Photoshop for work so I really urgently need it to work.

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Adobe
Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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Also to add, all other Adobe apps on my device work with no issues including Ligthroom, Illustrator and InDesign.

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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uninstall photoshop including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


 

================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

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