Could not complete your request because of a program error

[graemen11457073]

Hi, I started getting this message when starting up Photoshop CC2018 last night.

I don't get this error when starting in Administrator mode.

To attempt to resolve I have cleared the preferences utilizing Ctl+Alt+Shft without success.

Have also completely uninstalled, run Creative Cloud Cleaner Tool, restarted & reinstalled.

Error Log reads

2018:03:14 22:00:54 : 0000000000000728 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000770 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000768 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000020 of type struct _ALst * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000838 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000848 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000858 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000DC8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 0000000000000AA0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 00000000000003A0 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 0000000000000870 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000818 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000828 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

There is no e:\jenkins folder on the computer

In the Interface Preferences all Screen & Artboard preferences are set at default. The rest of the settings are

Running on Windows 10 Pro.

Can anyone assist? Thank you.

[Guest]

Check Windows Event Viewer for any crash reports in the application log relating to Photoshop

Photoshop Elements Editor Help | How to Find Crash Logs on Windows

[graemen11457073]

There is the following for AdobeARMService

Log Name:	Application
Source:	AdobeARMservice
Date:	14-Mar-18 11:39:33 PM
Event ID:	0

Task Category: None

Level:	Information
Keywords:	Classic
User:	N/A
Computer:	DESKTOP-UN036U8

Description:

The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

	<Provider Name="AdobeARMservice" />
	<EventID Qualifiers="0">0</EventID>
	<Level>4</Level>
	<Task>0</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2018-03-14T13:39:33.981147700Z" />
	<EventRecordID>21613</EventRecordID>
	<Channel>Application</Channel>
	<Computer>DESKTOP-UN036U8</Computer>
	<Security />

  </System>

  <EventData>

<Data>Service started</Data>

  </EventData>

</Event>

[graemen11457073]

This isn't reported as an error

[Guest]

When you go into Event Viewer click on Application and over on the right side you should see Filter Current Log

Put a check mark in the Error check box to filter the log and click OK, then look for an Application error relating to Photoshop.exe

[graemen11457073]

Hi All, there are no errors recorded for Photoshop

[graemen11457073]

All, I have solved this problem. Set the preferences in the Text Engine Options to Middle Eastern and South Asian.