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graemen11457073
New Participant
March 14, 2018
Question

Could not complete your request because of a program error

  • March 14, 2018
  • 2 replies
  • 548 views

Hi, I started getting this message when starting up Photoshop CC2018 last night.

I don't get this error when starting in Administrator mode.

To attempt to resolve I have cleared the preferences utilizing Ctl+Alt+Shft without success.

Have also completely uninstalled, run Creative Cloud Cleaner Tool, restarted & reinstalled.

Error Log reads

2018:03:14 22:00:54 : 0000000000000728 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000770 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000768 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:00:54 : 0000000000000020 of type struct _ALst * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:00:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000838 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:02:02 : 0000000000000848 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:02:02 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000858 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:32:49 : 0000000000000DC8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:32:49 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 0000000000000AA0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 00000000000003A0 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:35:54 : 0000000000000870 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:35:54 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000320 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000818 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2018:03:14 22:40:35 : 0000000000000828 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2018:03:14 22:40:35 : e:\jenkins\ps18\ps\ps19\win64_release\20180302.r.277\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

There is no e:\jenkins folder on the computer

In the Interface Preferences all Screen & Artboard preferences are set at default. The rest of the settings are

Running on Windows 10 Pro.

Can anyone assist? Thank you.

    This topic has been closed for replies.

    2 replies

    G
    graemen11457073Author
    New Participant
    March 15, 2018

    All, I have solved this problem. Set the preferences in the Text Engine Options to Middle Eastern and South Asian.

    A
    Anonymous
    March 14, 2018

    Check Windows Event Viewer for any crash reports in the application log relating to Photoshop

    Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    G
    graemen11457073Author
    New Participant
    March 14, 2018

    There is the following for AdobeARMService

    Log Name:  Application
    Source:    AdobeARMservice
    Date:      14-Mar-18 11:39:33 PM
    Event ID:  0

    Task Category: None

    Level:     Information
    Keywords:  Classic
    User:      N/A
    Computer:  DESKTOP-UN036U8

    Description:

    The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Service started

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

    <Provider Name="AdobeARMservice" />
    <EventID Qualifiers="0">0</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-03-14T13:39:33.981147700Z" />
    <EventRecordID>21613</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-UN036U8</Computer>
    <Security />

      </System>

      <EventData>

    <Data>Service started</Data>

      </EventData>

    </Event>

    G
    graemen11457073Author
    New Participant
    March 14, 2018

    This isn't reported as an error

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