Could not complete your request because the disk is not available

[default31859426xz2qaq]

Hello,

I've been working all day on a PSD file, but my computer suddenly crashed. When it booted back up, I tried opening the file again and I keep getting an error that says:

"Could not complete your request because the disk is not available."

I can open other files on the same folder/disk just fine, just not this one. Is there a way I can repair this file?

[Kevin Stohlmeyer]

@default31859426xz2qaq is the disk/location a local file or external/network drive?

[default31859426xz2qaq]

It is a local file, on my E drive. 

For reference, here are a few things i've tried (but to no success)

- move the file to another drive

- open it on a completely different computer

- open it on Acrobat

- repair the file via 4ddig

- auto recovery folder was empty

I also noticed all my photoshop preferences had been reset. 

[Kevin Stohlmeyer]

Sounds like a pretty significant crash on your OS if the system preferences were reset too. The file may be beyond help if it crashed while saving.

[Lumigraphics]

The only way you'd get that error is if

1. you are trying to open it from the home screen/recent files

or

2. you have linked objects (such as a smart object) that are unavailable.

Do you get a different error if you move it or using a different computer?

[default31859426xz2qaq]

1.. I tried opening from home screen - I can see from the thumbnail that the file has actually saved but clicking on it does absolutely nothing. 

2. I don't think I have linked objects, any images I put in have been rasterized (if there were any) 

3. Opening it on a different pc gives the same error message.

[Ady_2007]

Bro, Sepreate the PSD file from the template and open it. its work for me....

[hughr18618777]

I have had exactly the same issue. Anyone know how I can recover this file, or at least a preview of it?

[Stephen Marsh]

Try opening in Photoshop with the shift + opt/alt keys down to see if the merged composite is available.

Try other Adobe software. Lightroom, Bridge Export, placing the file into InDesign or Illustrator etc.

Try 3rd party software.

Good luck!

[hughr18618777]

Thanks for your reply.

Can you explain how to open the merged composite please?

[Stephen Marsh]

Use File > Open from Photoshop.

Navigate to and select the file.

Hold the shift + opt/alt keys down when you press OK to open the selected file.

Press OK to "Read the composite data instead".

[Megan24825753m0b9]

I'm having the same issue!

I just tried this, unfortunately it didn't work for me 😞

[Lumigraphics]

Do you have a backup of your file? Do you use cloud services like iCloud, Google Drive, Dropbox, etc?

[Striker37658715s32d]

idk what file type you are attempting to use, i had this issue with a dds file. I converted it to a TGA file using a convertio, the file opened and we good. Not saying to use the website idk if its safe but def try converting the file and or redownloading it through something. Good luck

[Jameys]

I currently have the same issue... but, it's a PSD. No crash though... I can't open the file. was there a solution?

[Lumigraphics]

How are you opening it? Home screen or from Finder/Explorer, etc?

[miket24511498]

I'm having exactly the same problem with a couple of files - only just started a few weeks ago.

[Carol290938728icw]

Had the same issue. Worked opening the same file from another PC and then saving as another file.

[djmattyz]

i am having this problem trying to open an OBJ file in photoshop....

[Robert36848827cfji]

Did anyone figure this out yet?  Its happening to me also.  Trying to open a DDS and Im getting this same error.  This is new and Ive always been able to open up DDS before.  Thanks

[brandon231940138n5s]

Download nvidia texture tool! It's a plugin for Photoshop to read DDs files

[Avid ruiz]

I had the same issue with RAW files, so I reinstalled the 'Camera Raw' plugins

[gwheartland]

How does one go about reinstalling the Camera Raw plugin?

[Kevin Stohlmeyer]

@gwheartland 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

[gwheartland]

I did the latest update to the Adobe Camera Raw app and the issue is now resolved.