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Could not open "filename.psd" because the file is locked

New Here ,
Jan 25, 2022 Jan 25, 2022

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Not able to open open a few psds, getting this error

 

Could not open “RAM5DC_LH_edit.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

 

What we tried for this error resolution - 

1. Gave photoshop full disk access under the preferences

2. The issue is only for a few files and if the file is copied to a different location on the same file server, the issue is resolved.

3. Update the Photoshop to the latest version.

 

 

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macOS

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correct answers 1 Correct answer

Community Expert , Jan 28, 2022 Jan 28, 2022

Yes. All the time. It is because the server and Photoshop are still communicating and it thinks PS still has the file open.

If you are the only one accessing the file, do this as a test.

  1. Quit Photoshop
  2. Unmount the server share
  3. Remount the server
  4. Open the file

Does the error still occur?

If it doesn't that points directly to the read/write speed issues on your server and Photoshop. Hence why Adobe does not support working across a network.

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Explorer ,
Jun 19, 2023 Jun 19, 2023

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I've never had this issue on Intel. So as far as I'm concerned, it never has been until M chips. I've been working on mac for way over a decade too. I've always used NAS shares (Synology). And sure, there was some trouble and slowdowns browsing Samba share around Lion, but it was never preventing me from opening and saving files on Intel.

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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It has gotten worse with OS updates and more security requirements, but it's always been an issue.

When using NAS if they are formatted properly (Mac Journaled not ExFat) it helps tremendously.

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