crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2

[slmysl]

Hi ,

this is my very first post and I need help:

Photoshop crashes right after startup. Both Photoshop beta and Photoshop crashed. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update O

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2DC5"

Any Ideas?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Photoshop" applicationVersion="25.1.0" build="20231016.r.120" source="Windows-Client" crashType="n/a">

<time year="2023" month="10" day="27" hour="15" minute="7" second="36" timeoffset="180" timezone="Türkiye Standart Saati"/>

<user guid="00f562c4-96ba-4d7d-bb5a-509e0e9b29de"/>

<system platform="Windows 11 Pro" osversion="11.0" osbuild="22000" applicationlanguage="tr-tr" userlanguage="tr-TR" oslanguage="tr-TR" ram="16186" machine="Intel(R) Core(TM) i5-4430S CPU @ 2.70GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2694 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20160106000000.000000-000" driverVersion="20.19.15.4364" videoModeDescription="1920 x 1080 x 4294967296 renk" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0412&#38;SUBSYS_309C17AA&#38;REV_06&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2DC5">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD016D2DC5" symbolname="OpenAdapter10_2"/>

<stackStatement index="1" address="0x00007FFD016D4559" symbolname="OpenAdapter10_2"/>

<stackStatement index="2" address="0x00007FFD0F149B7A" symbolname="TpCallbackIndependent"/>

<stackStatement index="3" address="0x00007FFD0F0F7086" symbolname="EtwNotificationRegister"/>

<stackStatement index="4" address="0x00007FFD0DD253E0" symbolname="BaseThreadInitThunk"/>

<stackStatement index="5" address="0x00007FFD0F0E485B" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000023C227E78B0"/>

<register name="RBX" value="0x0000023C227E7590"/>

<register name="RCX" value="0x0000023D152EFF50"/>

<register name="RDX" value="0x0000023C227E7590"/>

<register name="RSI" value="0x0000023D17F259E0"/>

<register name="RDI" value="0x0000023C227E7590"/>

<register name="RSP" value="0x00000070F1DFF7D0"/>

<register name="RBP" value="0x0000023D10D39110"/>

<register name="RIP" value="0x00007FFD016D2DC5"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

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</dumpType>

<hbLogSessionDllStatus>

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<sessionId>

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[Kevin Stohlmeyer]

Hi @slmysl are you submitting crash reports via your Adobe ID?

How much free space do you have on the main HD?

[debrad62334034]

I'm having the same issue.  Worked for hours yesterday.  Left, tried to get in today after updating, and can no longer open new or old files.  I've rebooted.  Since the other guy already tried re-installing, I'm guessing that's not it.  I have reported it via the reporting tool.

However, I'm on a deadline and need this to work.  Any and all knowledge will be appreciated.

[debrad62334034]

To add info to my comment below, I can open Bridge.  It seems to work, and if I double click to open an image, that goes to Photoshop.  The error message comes on screen, but then the program seems to work (I tested applying a gradient to the jpg) but then it won't save.  No error message when I tried to save.  Photoshop just disappeared from screen.  I have 1.9TB free space on the drive with my Photoshop files and 110 GB free on my C drive.

[slmysl]

Main HDD has 300GB, and secondary hdd has 500gb free space. 

[alejandromaffoni]

Hi, I have 240 GB free space.
Thanks.

[KR Seals · Accepted solution]

Take a look at this Adobe document regarding hardware requirements for PS V 25. 

If I am reading your crash report correctly it looks like you only have 1GB GPU memory. The document I linked says 1.5 GB is the minimum.

Were earlier versions of PS working on your computer? You can roll back to V 24.x via the Creative Cloud app.

[seedoublejuu]

Thanks you very much for this hint @KR Seals - the rollback to v24 solved my problem for now!

However, crashing an Application without an human readable error and showing a link to a solution that does not work is the best way to get rid of loyal customers. Great work, Adobe! 

[alejandromaffoni]

I send an image, I think I have more than 1 GB GPU memory