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Crash - Sorry, an error occurred

New Here ,
Mar 21, 2023 Mar 21, 2023

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Hello. Please tell me what's wrong with my photoshop software. Please check for me, thanks!

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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@Nguyễn Tiến26789187hc8i 

In addition to what C.P. said, fill out the crash report:

  • What led to the error
  • Include your email address and check that Adobe may contact you
  • Automatically send future reports

Then click Send Report

 

Adobe Staff (who are also on these forums) will read the report and they can see why your system crashed.

janee_0-1679396968637.png

Jane

 

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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What @jane-e said, submit the crash report using the dialog in your screen shot but enter the email address in the dialog before you submit it. That will let us search and find the logs for your crash.

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hi @Nguyễn Tiến26789187hc8i sorry you are having issues.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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