Hello i purchased a computer a few days ago and i am not very familiar with how to use them properly etc, i downloaded photoshop with the creative cloud apps and was using fine for a few days until last night when it said and "unrecoverable error has occured and photoshop will now exit"i have gone through the steps to "repair"and "uninstall" the creative cloud app but when i open up the reinstall for it, it switches to webpage and says "you are signed in you can now get back to where you was" and then switches me back to the creative cloud app where i am stuck on a loading screen. if anyone can help it would be much appreciated. Tia!
That sounds like a Photoshop problem and not a Creative Cloud problem. The CC app doesn't run the applications, it just manages them.
First reset Photoshop preferences (Edit > Preferences > General > Reset Preferences on Quit). That should restore Photoshop to a clean factory state.
If that doesn't help, open the CC app and uninstall Photoshop, then reinstall it.
If that still doesn't help, there is a special cleaner tool that removes all residual files everywhere, so that a new install starts from absolute scratch. But try the others first.
thankyou for the reply, i cant open photoshop or creative cloud because i was told to uninstall cc and reinstall and when i open the reinstall file it switches between adobe webpage and installation screen and then just buffers, at the end it said something about server connection and my firewall?
Well, that looks like one of those messages that mean exactly what they say, so I'd start by following those suggestions. I haven't encountered this error before, so unfortunately I can't help further with this.
Hey there, I'm having the exact same issues as you. I don't think people in this thread are understanding that it's not letting us access Photoshop because the Creative Cloud is stuck on a repetative cycle of not loading then opening a web page to say you're signed in then going back to a spinning wheel and repeating the process over and over. Hopefully this extra information I've provided will help somebody else understand more of what we mean and be able to help because I have spent 4 hours today with people from the Adobe help team trying to fix the problem and they can't seem to work it out.
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