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Michael31136190ssi0
Participant
July 17, 2023
Answered

Creative Cloud/Photoshop Not Installing on Intel Mac

  • July 17, 2023
  • 3 replies
  • 1546 views

I'm at my wits end trying to figure out how to install creative cloud desktop on my 16-inch 2019 intel macbook pro. Long story short whenever I download creative cloud (for intel macs supposedly) or download photoshop from creative cloud online. It never completes installation. I used to have the suite of adobe products installed on this machine however I moved them to the trash to try and reinstall as one day Photoshop just literally stopped working. As soon as I would try and open the file menu to export an image in a different format, the thing would just spin with "Application not responding" showing in activity monitor. I restarted multiple times, but the issue wasn't fixed, so I removed them and am trying to reinstall but am having no luck whatsoever. This is crucial for my work and to my knowledge, Adobe products should work on intel macs still correct? It says when installing creative cloud desktop that its taking longer than usual to install, then it just crashes and doesn't finish the install. I realized I had graphics switching on, which was taking the graphics card off and using the integrated intel graphics, so thats since been fixed, but still having the same issue.

 

System Specs are below:

2.6 GHz 6-Core Intel Core i7

AMD Radeon Pro 5300M 4 GB

16 GB 2667 MHz DDR4

Ventura 13.4.1

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Hi @Michael31136190ssi0 I would highly recommend using the Cleaner tool via the link above. Manually clearing out components may temporarily solve but could cause other issues soon. The tool gives you a fresh runway for clean installs.

    Have a good trip!

    3 replies

    M
    Michael31136190ssi0Author
    Participant
    July 18, 2023

    @Kevin Stohlmeyer I think you are right, went in the Utilities folder and cleaned out some remaining files and now creative cloud is installing, which is better than it was doing yesterday. Going to try and install photoshop again, probably tomorrow as I am hotspotting right now as our team is going to New York for a trip, will update accordingly. @CShubert Pretty sure we have beta apps enabled as I've used Photoshop beta before with no issues on another machine in our team and I know another team member has also used it. Hopefully fingers crossed, the issue is fixed now.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity ExpertCorrect answer
      Community Expert
      July 18, 2023

      Hi @Michael31136190ssi0 I would highly recommend using the Cleaner tool via the link above. Manually clearing out components may temporarily solve but could cause other issues soon. The tool gives you a fresh runway for clean installs.

      Have a good trip!

        M
        Michael31136190ssi0Author
        Participant
        July 20, 2023

        Thanks for the endorsement there, yeah it seems not removing previous files was the issue, thank you everyone for your quick help!

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        July 17, 2023

        Hi @Michael31136190ssi0 it appears you have a team account? Please contact your IT admin and see if they are blocking beta apps, which they can do, or their updates.

         

        https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

         

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          July 17, 2023

          Hi @Michael31136190ssi0 Yes Adobe CC still runs on Intel.

          It could be manually deleting files is causing a conflict.

          You should run the Creative Cloud Cleaner tool to remove all previous resource files to allow a clean install:

          https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

          Then redownload the Creative Cloud desktop app:

          https://www.adobe.com/creativecloud/desktop-app.html

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