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CRlogtransport.exe error and surface pro x

Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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Creative cloud with Photoshop and lightroom on Surface pro X (Qualcomm ARM processor)

 

Everything works fine in windows 10 and surface pro x

 

When I installed windows 11 preview to test apps Creative cloud, phoshop and lightroom would not start

 

Creative cloud shows error - unable to update erative cloud error 191

 

I am not able to launch both photoshop and lighroom with a reapeted popup showing following error

 

CRlotransport.exe Application error -Lightroom

The application was unable to start correctly (0xc000007b). Click OK to close the application

 

Any ideas how to correct it?  I have reset the computer couple of times, reinstalled CC, phoshop, lightroom few times - the problem persists. I had to revert back to Windows 10 and it works fine

 

Any suggestions/solutions?

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correct answers 1 Correct answer

Adobe Employee , Nov 11, 2021 Nov 11, 2021
Hi All, Please uninstall/ Remove all Microsoft visual C++ files from 2012 to 2019. From Control Panel> Programs  Features  Restart windows Click the below link and download ARM64 and x86 https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170 restart windows launch Lightroom and Photoshop and check if it works.

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Same problem here... Any solution?

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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Wait until Adobe announces Windows 11-compatible versions.

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New Here ,
Oct 02, 2021 Oct 02, 2021

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I too am seeing this error on my Surface Pro X using the latest version of Windows 11 beta.

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Community Beginner ,
Oct 03, 2021 Oct 03, 2021

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It resolved for me. I reset windows 11 with local reinstall( I am in Windows 11 preview channel-same build as Windows 11 beta channel). Intsalled creative cloud, lightroom and photoshop).  No further errors. All working but Photoshop is slow now.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Same problem! Any updates on how you might've resolved. I hate that I am paying for the services and not getting to use any of my software. 😞

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Hi, This problem reurrred for me again. It was ok for a week after reset and re-install of windows 11 but that was only foe a short period. I do not know whether windows updates or office updaes causing the probelm  

 

Why can't adobe release light room and possible photoshop directly in the Microsoft Store? They release Lightroom x64 version in the store anyway. We don't have to put up with this non-sense after paying for the software

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi All,

 

Please uninstall/ Remove all Microsoft visual C++ files from 2012 to 2019. From Control Panel> Programs  Features 

Restart windows

Click the below link and download ARM64 and x86

https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

restart windows

launch Lightroom and Photoshop and check if it works.

 

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Thankm you very much for sorting this out

 

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Does this break any other software?

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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We are only repairing Microsoft Visual so it wont affect any other apps.

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