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Anonymous

Question

CS4 + 10.6.5 - Delete Photoshop Settings file?

Forum|Forum|15 years ago
November 15, 2010
45 replies
60027 views

I'm having major issues when starting Photoshop CS4 on an iMac running OS X 10.6.5. My keyboard almost becomes "stuck" and invokes strange actions. I am using Spaces and using the Option key + arrow key to move between Spaces.

Tried opening up Fireworks immediately after closing Photoshop and it works properly without any issues.

Any ideas?

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filipvanreeth

Participating Frequently

Hmm, keyboard triggers. I use them a lot with these applications:

- 1password (CTRL + ALT + L)

- Things (CTRL + ALT + spacebar)

- Tweetie (CTRL + ALT + OPTION + T)

So using one of these keyboard shortcuts could trigger the problem in the Adobe Suite. I can see that most of us use Things. Now is the question indeed who needs to fix this?

Chris Cox

Legend

nononxense - did you read Jesper's posts? This appears to be a MacOS bug introduced in 10.6.5.

The apps triggering it (Dropbox, Things, etc.) might be able to code around it, but that's a bunch of different apps to fix.

S

StudioAluminum

Known Participant

Bingo! I think you guys have it! I use Things— my quick entry key combo is different (control+command+shift+space), but it sure sounds like it could be the source of my issue as well! (Maybe not a Things-specific issue, but something to do with some combo of complex shortcuts?)

C

Calvin1509

Participating Frequently

I would prefer it if we could start something like a public google doc that we could share as a list, but maybe each person could just cut and paste the lists I have started and add to it? Please include version number when possible.

Was effecting:

Photoshop CS3

Illustrator CS3

Items Running, that are NOT interfering:

Quicksilver

Dropbox

1 Password 3.4.4

Items disabled, that SOLVED the problem:*

X-Gestures 1.75

TextExpander 2.0

Jitouch

*Please note, these are items that MUST be disabled, removed from your startup items, and your computer restarted.

F

Fabrice Delaneau

Participant

Was effecting:

Photoshop CS5

Illustrator CS5

Indesign CS5

Items Running, that are NOT interfering:

Alfred

Dropbox

Things

Items disabled, that SOLVED the problem:*

None, simple reboot

A

acousticapertur

Participant

Hey guys, I wanted to let you know that I had a similar problem, as seen in this thread:

http://forums.adobe.com/thread/775689?tstart=0

...and disabling Dropbox solved my problem.

I also had LogMeIn running, and I disabled it at the same time, but I don't know that this had anything to do with the error. I've, interestingly, also restarted Dropbox and rebooted, now allowing it to start at boot again, and I'm not having the issue, even with Dropbox running. It's like I had to reboot once with it disabled, and now everything's fine even if I'm running Dropbox.

I'm on OSX 10.6.6, by the way. Photoshop CS5 Extended x64.

I'll chime back in if I have the problem arise again.

EDIT: HyperDock 1.0 also causes the issue. You can disable HyperDock from the HyperDock Preference Pane, and Photoshop's hotkey's work again, and re-enable HyperDock and cause the issue. There is no need for a restart in this case. I will be contacting HyperDock's developer later today; he's been pretty on top of things / responsive, since it's a newer application that just came out of Beta.

S

StudioAluminum

Known Participant

Jeanne,

I have Quicksilver installed (which I believe is similar in function to xGestures). I have not had the opportunity yet to test if disabling it solves the problem, but maybe someone has?

The other app I have installed that might possibly do something like that is MagicPrefs, which gives detailed control to the MightyMouse. When I have a chance, I'll try disabling each of these individually and see what I can find.

I also have dropbox. Is there still some thought that this may also be causing an issue? All three of these applications are integral to my productivity, so I hope a better solution is found that doesn't require them to stay disabled!

J

Jeanne Rubbo

Adobe Employee

Thanks again for all the suggestions. I was originally working under the assumption that one application/utility might be triggering the problem, and that's why Dropbox seemed like it might be the culprit. But it looks like getting rid of Dropbox doesn't solve the issue, so it may just be a red herring. It's possible that the issue can be triggered by several different applications, which is why it's so helpful to get a list of all the possibilities.

N

Nicolas Lemery Nantel

Participating Frequently

OK I founds a way to reproduce the problem systematically on my system. Whenever I use the Quick Entry dialog WITH AUTOFILL in Things.app, the next time I launch Photoshop it will give me the problem. The shortcut I have for that function is Cmd-Option-Shift-Space, I'm not sure it's the default because I've had it like that forever. I normally use the Quick Entry dialog in my emails or in Safari, and I've tried every combination and every time it causes the problem in the Adobe apps. From the description on the web site (http://culturedcode.com/things/wiki/index.php/Quick_Entry_and_Autofill) that function tries to read the current open document in the frontmost app via AppleScript. So maybe there's a OS bug there that seems to trigger the problem in the Adobe apps? I don't get any problems if I use the regular Quick Entry dialog whose shortcut is (for me) Cmd-Option-Ctrl-Space. Also it's worth noting that I tested the Quick Entry dialog WITH AUTOFILL with no Adobe apps running, and that triggers the problem every single time, logging out in between tries.

Other Things.app users out there, can you try to see if you get the same behaviour?

A

Anonymous

Fingers crossed, disabling xGestures (and unchecking "Start xGestures when logging in"), then restarting looks like it solved the problem for me too. It has been over an hour since restarting and the problem hasn't returned. I'll follow up if it does, but at this point it looks like we can point the finger at xGestures.

S

subraumpixel

Participating Frequently

Good luck. But many if not most of us don't have xGestures installed in the first place And as I mentioned before, I've been problem-free for 2.5 days until Photoshop/OSX striked back...

C

Calvin1509

Participating Frequently

For the following 5 hours, I have been problem free by doing the following:

1) Disabled x-gestures and text-expander (hear jitouch and any other quick key, shortcut software will also need to be deactivated.)

2) Remove these from your startup items system prefs --> accounts --> login items --> select item --> hit "-"

3) Restart computer. Some people log out, but my computer freezes when I try to just log out and then in

previously I JUST disabled the above items and forgot to remove them from startup. They will cause a conflict even if they are disabled but have been loaded. Ironically, I had tons of bluetooth issues BEFORE os 10.6.5 and this resolved those.

J

Jeanne Rubbo

Adobe Employee

Thanks for the suggestion. I was able to reproduce the problem after installing xGestures, which means this is the first time I've been able to observe the problem firsthand.

For those who don't have xGestures installed, do you have any other applications installed that involve reassigning or changing the function of modifier keys?

A

Anonymous

I am not using xGestures, but I am running TextExpander. I'll try disabling that to see if it causes an issue still.

A

Anonymous

Mac Pro with Apple (wired) keyboard and Logitech MX510 mouse. No Bluetooth capability.

The issue does seem to come and go. I thought I had it solved for about 20 minutes yesterday when I turned off Suitcase Fusion 2 Core. But it eventually came back again.

F

filipvanreeth

Participating Frequently

FYI: i'm using CS5 instead of CS4

F

filipvanreeth

Participating Frequently

I use the Apple Magic mouse and an Apple BT keyboard

Does not seem that we all use the same hardware

N

Nicolas Lemery Nantel

Participating Frequently

USB Apple Keyboard + Wacom with the latest driver as of today.

P

pfultz

Participant

Chris-

Any fix in the near future? I pretty much am unable to use Photoshop and Dreamweaver at all, InDesign somewhat, and Illustrator barely.

Luckily it's the week before Turkey day and I'm not too crunched.

Has Apple been informed?

F

filipvanreeth

Participating Frequently

Any reaction from Adobe or Apple would be nice but I think we are a very small group of people/designers who have this issue. Are you guys also all on a Mac Pro?

I think we all have to wait for an update of the Adobe suite or and Mac OS update.
Another solution would be if we could get in touch with the development team of Adobe and tell them about our frustrating problem.

N

Nicolas Lemery Nantel

Participating Frequently

Early 2008 Mac Pro here.

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