CS5 Deactivation

[Jill6C1A]

I have CS5 on a computer that crashed and would like to see if it's still possible to deactivate it. I spoke with customer care and they told me to post here since it's now a "legacy" product. Anyone know how I can do this?

[Chuck Uebele]

There is nothing we can do on the forums, if you need to reset your copy of CS5. Customer care is suppose to be able to do that, and they shouldn't be sending you here.

[Warren Heaton]

The activation allows for two computers, so you should not have to worry about deactivating the computer that crashed.  

We had the Adobe Application Manager application to handle activation, suspend, and deactivation (similar to how Adobe Creative Cloud Desktop handles this now), but I always found it more reliable to activate/deactivate via the Help pulldown menu in Photoshop instead.

I know you're on Windows, but I've included MacOS screen shots of what these options look like when the software is active for reference.  If inactive, you would have options to activate.

Adobe Application Manager - Adobe Collection Suite 5 Master CollectionDeactivate shown under the Photoshop Help pulldown menu.

You might also find this thread helpful as it appears to pertain to the same issue:

https://community.adobe.com/t5/download-install-discussions/deactivation-trouble-cs5/m-p/10829427

[jane-e · Accepted solution]

Hi @Jill6C1A 

Volunteers on the forum do not work for Adobe and cannot see your account information.

You can contact Adobe Customer Care again and type "agent" to get a human, then say that you need to deactivate CS5. Ask for Tier 2 support or a supervisor if they try to send you back to the forums. Get a case number at the beginning of the chat.

You can also send a tweet to @AdobeCare for support, as they are very responsive.

~ Jane

[Jill6C1A]

Thank you all for your help! I'll try contacting customer care again.

[jane-e]

Let us know, @Jill6C1A !

~ Jane