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CS5 Deactivation

Forum|Forum|4 years ago
September 26, 2021
4 replies
2661 views

I have CS5 on a computer that crashed and would like to see if it's still possible to deactivate it. I spoke with customer care and they told me to post here since it's now a "legacy" product. Anyone know how I can do this?

Windows

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Correct answer jane-e

Hi @Jill6C1A

Volunteers on the forum do not work for Adobe and cannot see your account information.

You can contact Adobe Customer Care again and type "agent" to get a human, then say that you need to deactivate CS5. Ask for Tier 2 support or a supervisor if they try to send you back to the forums. Get a case number at the beginning of the chat.

You can also send a tweet to @AdobeCare for support, as they are very responsive.

~ Jane

J

Jill6C1AAuthor

New Participant

Thank you all for your help! I'll try contacting customer care again.

jane-e

Community Expert

Let us know, @Jill6C1A !

~ Jane

jane-eCorrect answer

Community Expert

Hi @Jill6C1A

Volunteers on the forum do not work for Adobe and cannot see your account information.

You can contact Adobe Customer Care again and type "agent" to get a human, then say that you need to deactivate CS5. Ask for Tier 2 support or a supervisor if they try to send you back to the forums. Get a case number at the beginning of the chat.

You can also send a tweet to @AdobeCare for support, as they are very responsive.

~ Jane

W

Warren Heaton10841144

Community Expert

The activation allows for two computers, so you should not have to worry about deactivating the computer that crashed.

We had the Adobe Application Manager application to handle activation, suspend, and deactivation (similar to how Adobe Creative Cloud Desktop handles this now), but I always found it more reliable to activate/deactivate via the Help pulldown menu in Photoshop instead.

I know you're on Windows, but I've included MacOS screen shots of what these options look like when the software is active for reference. If inactive, you would have options to activate.

You might also find this thread helpful as it appears to pertain to the same issue:

https://community.adobe.com/t5/download-install-discussions/deactivation-trouble-cs5/m-p/10829427

Chuck Uebele

Community Expert

There is nothing we can do on the forums, if you need to reset your copy of CS5. Customer care is suppose to be able to do that, and they shouldn't be sending you here.

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