CS6 activation after successful deactivation fails

[charismatic_coast7138]

Hey,

I have the following issue:

System: Windows 10, CS6 Design Standard

Steps to repdroduce:

- Have CS6 Standard installed on a PC for multiple years but Acrobat Pro stopped working recently

- Deactivated CS6

- Installed CS6 again on the same (!) PC

- Activated CS6 via account login (QR code). First Photoshop did work.

- After restarting Photoshop it complained that too many PCs have been activated and I should activate again. Acrobat works fine btw.

Feels more like a killswitch than an error by me.

As the support don't want to help. Any sugestions on how to solve that? I have still access to both PCs on which CS6 had been installed. But when I tried to deactivate on the second PC to solve it for the first PC, I got the same issue.

Thanks!

[Kevin Stohlmeyer]

@charismatic_coast7138 this post should hopefully provide some answers:

https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscri...

[charismatic_coast7138]

Hey,

thanks, though, the only solution which could fit is running the cleaning tool.

However, I am hesitant to do that as I don't know which files will be deleted and which files I therefore need to back up.

Acrobat Pro still seems to be activated so I fear to loose the last functionality which is there. If the activation server was triggered but the activation failed, I might end up without anything.

I now tried to back up Registry, ProgramData\Adobe and Users\...\AppData\[Roaming, Local, ...]\Adobe and delete the files. This did not help. After a reinstall I now get a dialog "00 days left of testing" though it should be around 20 by now. But I can just click it away and continue using CS6.

Do you know what I need to back up to keep the current license info before running the cleaning tool?

[charismatic_coast7138]

I tried everything which was proposed. I even created a non-internet VM and installed CS6 from CD and tried online activation - no success.

I start using CS 5.5 now ...