CS6 Registration problem

[rrkaiser704]

I purchased CS6 Design and Web Premium in 2013.    Have used it without problem...

until the two computer I used it on crashed and are dead.    Can't boot them.

I have downloaded and installed CS6 Design and Web Premium on a new computer.

Download and install went OK.   I can use CS6 programs on a "trial basis".    Works fine.

My problem is when I click "License This Software".

I am told to sign in (to Adobe).     I do...

The sign in appears to work and then a fraction of a second later

I see the sign in window again...   That loop continues indefinitely

Any ideas?  Help would be appreciated.

More facts.     CS6 was licensed on the machines that crashed.

The products page - https://account.adobe.com/products

shows my license and no indication that it's in use.

The activated devices page - https://account.adobe.com/activated-devices

shows no activated devices.

How to get my license accepted...     Any ideas?

Thanks, Richard

[jane-e · Accepted solution]

@rrkaiser704 

Adobe does not reset activations. You need to have one activation available to be able to activate Photoshop on a new computer.

See this post from Adobe Employee Jeffrey Wright for details:

https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscri...

Jane

[rrkaiser704]

Bad news

Can I boot one of those computers?

Not likely.

Thank You for the response

Richard

[D Fosse · Accepted solution]

Adobe will no longer reset the activation count beyond the two allowed activation slots. That means you cannot activate a new install unless one or both of the previous installs have been deactivated first. It sounds like you weren't able to do that, in which case there's nothing you can do. Your two activations are gone and you won't get an extension.

So it's a moot point that you get this sign in loop. I don't know why that even comes up - there was no "sign in" for a perpetual CS 6 license. You would just enter your serial number and the software would activate silently in the background. There was nothing the user needed to do to activate, just the serial number.

(edit: cross post)