CS6

Community Beginner ,
May 02, 2022 May 02, 2022

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I am running CS6 on High Sierra 10.13.6 and my photoshop and illustrator stopped working and I can't open them. Adobe tech won't help and instructed me here to ask for help. abyone willing to assist me?

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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Hi Brandon,

 

Can you let us know more detail? Are you getting any error messages?

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Community Beginner ,
May 02, 2022 May 02, 2022

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Brandon Steen

professionally represented

gallery artist

 

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

 

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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I got your message Brandon thanks! Posting your screesnots here for the group to review.

Chris486_0-1651504422278.png

 

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Community Beginner ,
May 02, 2022 May 02, 2022

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LATEST
I updated the latest security update from Apple and my CS is working . Thanks to those that answered me

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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You are using too new of an operating system should be 10.7, 10.8 or 10.9 (see here). While you may be able to get it to work by flushing your prefs and putting lots of time into this, you should always run an OS that the software was tested and optimized with.

As you sugegst this was working before you may be able to resurrect that condition by going to back to your prefs for the app, or something in your OS changed.

 

Reset Prefs Thoroughly (Mac)

Quit Your Adobe App (100% you must do this)

Finder >> Go (hold down option to show hidden) >> library 

Rename these 4 folders

  • Preferences >> Adobe  >> Program Name rename to (Program Name .old)
  • Library- >> Caches >> com.(Program Name) rename to (Program Name .old)
  • Library >> Application Support >> Adobe >> Program Name rename to (Program Name.old)
  • /Library/Application Support/Adobe/CEP rename to (CEP .old)

 

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Community Beginner ,
May 02, 2022 May 02, 2022

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thanks for replying are you meaning I type .old after each one as you showed?

Brandon


Brandon Steen

 

[Second time: Personal information removed by moderator]

 

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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@Brandon24266171ftdl wrote:

thanks for replying are you meaning I type .old after each one as you showed?
Brandon

[Second time: Personal information removed by moderator]


 

The idea about renaming these files by adding ".old" is so that you can easily remove the ".old" to get back the original if it becomes necessary. The word "old" isn't magic — it could be anything. But yes, the idea is that if the filename is "ps.psp", you would rename it to "ps.psp.old".

 

If you are replying by email, be sure to remove your signature line.

 

Jane

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