Cursor becomes Hand tool / unable to do anything to image

[jasonw273309]

Hi all,

I opened Photoshop today and it did a quick update - I seem unable to do anything now - for example when I open an image, whichever tool I select (pen, heal brush, text etc) when I bring the cursor over the canvas it becomes the hand tool/icon and I cannot do anything to the image.

Is this just a problem for me or have others experienced it? I have noticed things are a lot more glitchy since installing Monterey on my iMac...

Many thanks,

Jason

[Ranjisha Sengupta]

Hi Jason,

We're sorry to hear about the trouble experienced. We're here to help.

Which version of Photoshop are you using? Do you have any antivirus installed on your system?

Check this article for detailed steps on how we can troubleshoot this issue: https://helpx.adobe.com/photoshop/kb/hand-tool-stuck.html

Let us know if this works.

Thanks.

Ranjisha

[MarkMiranda13]

We shouldn't have to disable anti-virus software, disable browser extensions, and disable or uninstall apps or drivers to use Photoshop. That's kind of ridiculous. 

[jasonw273309]

Thanks Ranjisha, Just tried again now and looked like it installed another update, and seems to be working...

Kind regards,

Jason

[territ1470150]

This has been a problem for me ALL day.  I keep having to restart my mac.  It's driving me nuts.  I just want to get my photos sorted.

[melissapiccone]

I have this happen to me sometimes - it's very annoying. I usually have to click around, change tools, etc. to kick it back into gear. Try resetting your preferences and see if that fixes it. 

[jasonw273309]

Thanks for this - good shout! Just tried again now and looked like it installed another update, and seems to be working...

Kind regards,

Jason

[lorner89778067]

i have the same problem