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How do I reach a real person?
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We are real people monitoring these questions. Let us know what is going on and we can either give you an answer, or point you in the right direction.
~Barb
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If so, can you help me with my question found below?
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Hi
below what ? You kinda need to add your question in a post.
Pierre
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Right below this post with "Edmund Lowe" as the name. I left a detailed question. I was hoping an Adobe person could review it and help me with the problem.
Ed
Actually, now is is the second one below this post. It's regarding crashes when merging to HDR.
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Make sure you are using this forum with a browser on a computer. If you are using a phone or email, that may explain why we can't see your question.
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Not much luck with getting answers in these forums, I've bounced around them for hours before. Go directly to Adobe support, don't let it send you off to a web page or forum and they actually have very good live chat support, and phone support.
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Barb,
I just installed latest Photoshop (2018). ARGGGGG. No Adobe Preview!!! I have a presentation tomorrow to review a website design across all platforms. Question 1. How do I get rid of this update and get 2017 back?!!! Problem 2. Update is glitchy. images on layers keep disappearing. I opened a photo file and couldn't see the image. Question 3. Why does customer support offer a chat option when the chat option disappears once I select the type of problem I'm experiencing. If you're not going to offer Live Chat, remove that. It just creates negative feelings towards Adobe.
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Hi reachpeak :
~Barb
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Barb,
Thank you for your response. After searching online, I was able to solve problem 1. (Adobe really needs to put Adobe Preview back into PSD. I understand the excitement of Xd and moving people to it, but we shouldn't be forced cold turkey. Just a suggestion.
Glitch. I'll change viewing percentage. All items on a single layer disappear from view. Items still there. Also happens when moving a group of different layers at the same time.
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I have not run across that glitch—either on my computers or those of my students. What operating system?
~Barb
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OS 10.12.6
Happens in CC18 only. Now back in CC17 and no issues.